Position Details

Type Contract

Experience entry

Exp. Years 1+ years

Education Not specified

Category IT Support & Helpdesk

About this role

Remote Help Desk Support role handling inbound end-user IT issues and onboarding, leveraging ServiceNow for ticketing and providing remote assistance.

Key Responsibilities

Handle inbound user calls
Provide remote IT support
Use ServiceNow to track tickets
Onboard and provision user tech setups
Escalate hardware/software issues as needed

Technical Overview

Provides 1st-level IT support in a remote inbound-call environment using ServiceNow, Windows 10 and Mac OS, with experience in remote access tools and ticketing systems; focuses on onboarding/provisioning and KPI-driven performance.

Ideal Candidate

The ideal candidate is an entry-level Help Desk professional with at least 1 year of remote support experience, capable of handling inbound calls and providing end-user IT support in a KPI-driven call center environment.

Must-Have Skills

1+ year of remote help desk support experienceExperience handling callsExperience in a call center environment where KPI’s are measured

Nice-to-Have Skills

Mac Integration BasicsMac support experienceWindows 10 Certificate or 1+ year of equivalent Windows OS support experience2+ years of remote or in person help desk support for Virtual MachinesPCsand Macs1+ year of IT ticketing platforms (ex. ServiceNow)

Tools & Platforms

ServiceNow

Required Skills

Help deskremote100% remoteServiceNowWindows 10Mac OSend user supportinbound callsIT ticketingticketing systemremote access toolssoftphonechat toolsprovisioningonboardingKPIcall handling timetransfer rateon mute timecall center

Hard Skills

ServiceNowWindows 10Mac OSRemote access toolsIT ticketing platformsTicketing systemEnd user supportSoftphoneChat toolsProvisioning

Soft Skills

Customer-focusedCommunicationTeamworkProblem-solvingTime management

Certifications

Required

Not specified

Preferred

Not specified

Industry & Role

Industry Consulting

Job Function Provide 1st-line IT support to end users remotely and manage onboarding/provisioning tasks

Role Subtype Help Desk L1

Tech Domains ServiceNow, Windows 10, Mac OS, Remote access tools, IT ticketing platforms

Keywords for Your Resume

help desk100% remoteremote help deskserviceNowWindows 10Mac OSend user supportinbound callsIT ticketingticketing systemremote access toolssoftphonechat toolsprovisioningonboardingKPIcall handling timetransfer rateon mute timecall centerwindows 10mac os

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100% REMOTE – Help Desk Support

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