✦ Luna Orbit — IT Support & Helpdesk

224-Help Desk Support Tech

at ID Logistics

📍 Ruskin, FL, US Onsite 💰 $16 – $19 USD / year Posted April 01, 2026
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Position Details

Salary $16 – $19 USD / year
Type Full-Time
Experience entry
Exp. Years 1 year
Education High school diploma
Category IT Support & Helpdesk

About this role

Help Desk Support Tech monitors order flow, supports client requests, and resolves operational issues to ensure timely and accurate order processing.

Key Responsibilities

  • Monitor orders
  • Communicate with warehouse and clients
  • Manage Meridian and Help Desk tickets
  • Identify risks to same-day fulfillment
  • Track and analyze order performance

Technical Overview

Proficiency in Excel/PowerPoint; Meridian ticketing; order monitoring and reporting; client communications.

Ideal Candidate

The ideal candidate is a detail-oriented frontline helper desk associate with at least 1 year in customer service or logistics, proficient in Excel and PowerPoint, and able to work 9am-6pm on-site in Ruskin, FL with weekend shifts as needed.

Must-Have Skills

Strong written and verbal communicationFluent in EnglishHigh school diplomaProficiency in Excel and PowerPointMinimum 1 year of experience in customer service or logisticsAbility to work flexible shiftsincluding weekendsStrong attention to detail

Tools & Platforms

ExcelPowerPointMeridianHelp Desk tickets

Hard Skills

ExcelPowerPointMeridianTicketing systemCustomer communicationOrder processingLogistics coordination

Soft Skills

Strong written and verbal communicationAttention to detailProblem-solvingAbility to work in fast-paced environment

Industry & Role

Industry Logistics
Job Function Help Desk / Order Fulfillment Support
Role Subtype Help Desk L1

Keywords for Your Resume

help deskon-siteruskin flfirst shift9am-6pmweekendsexcelpowerpointenglishhigh school diplomacustomer servicelogisticsorder monitoringticket managementmeridianhelp desk ticketsreportinganalysisHelp Desk
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