Position Details

Salary $24 – $30 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Support faculty and students with technical and administrative help for online courses, primarily through the Learning Management System (LMS). Perform LMS troubleshooting, triage support queues, and run accessibility and functionality audits to ensure course accessibility compliance.

Key Responsibilities

Monitor course triage and instructor support queue
Provide technical and functional LMS support and best practices
Deliver advanced technical assistance via phone and email for educational technologies
Test and evaluate LMS updates and new functionalities
Conduct accessibility and functionality audits for newly developed courses

Technical Overview

Works as an education technology support specialist focused on LMS user support and troubleshooting, including validating LMS updates and new functionality. Provides help with educational technologies such as Kaltura and Zoom and ensures accessibility compliance through audits.

Ideal Candidate

The ideal candidate is an Academic Technologist who can provide technical and functional support for a Learning Management System (LMS), troubleshoot issues, and respond quickly to faculty and student requests. They are also experienced with accessibility and functionality audits to ensure newly developed courses meet accessibility compliance requirements, and can support educational technologies like Kaltura and Zoom.

Must-Have Skills

Provide technical and functional support for the LMSMonitor the course triage and instructor support queue to ensure timely resolution of faculty and student requestsDeliver advanced technical assistance by phoneemailand other channelsConduct accessibility and functionality auditsensuring accessibility compliance of all newly developed courses

Tools & Platforms

Learning Management System (LMS)KalturaZoom

Required Skills

Learning Management System (LMS) supportLMS troubleshootingcourse triageinstructor support queueaccessibility auditsaccessibility compliancetesting and evaluating LMS updatesKalturaZoomeducational technologies supporttechnical and functional support

Hard Skills

Learning Management System (LMS) user supportLMS troubleshootinginvestigation and analysisresolution of LMS problemsaccessibility auditsaccessibility compliancetesting and evaluating LMS updates and new functionalitieseducational technologies supportKalturaZoomlicensed academic content and integrations support

Soft Skills

communicationcollaborationsupporting faculty and studentsproblem-solvingability to work during core hourscustomer/user empathytime management

Industry & Role

Industry Education

Job Function Provide LMS and education technology support while ensuring accessibility compliance for online courses

Role Subtype Desktop Support

Keywords for Your Resume

Academic TechnologistLearning Management System (LMS)LMS user supportLMS troubleshootingcourse triageinstructor support queueaccessibility auditsaccessibility compliancefunctionality auditseducational technologiesKalturaZoomphoneemailtechnical and functional supporttesting and evaluating LMS updatesnew functionalitiestechnical supportfaculty and student support

Deal Breakers

Must be able to participate in collaboration during core hours from 10am to 3pm (PST), Must currently reside in one of the approved states listed in the posting (restricted remote eligibility)

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