✦ Luna Orbit — Sales & Business Development

Account Executive (Existing Business), Commercial

at Intercom

📍 San Francisco, California Onsite Posted March 12, 2026
Type Full-Time
Experience mid
Exp. Years 2+ years
Education Not specified
Category Sales & Business Development

This role focuses on managing and expanding existing customer accounts within the SaaS space, emphasizing retention, upselling, and cross-selling strategies.

  • Build relationships with customers
  • Drive revenue growth
  • Identify upsell opportunities
  • Forecast sales
  • Collaborate with teams

The role involves SaaS platforms, CRM tools like Salesforce, and customer success management.

The ideal candidate is a mid-level SaaS sales professional with at least 2 years managing a large book of business, strong sales instincts, and a proven ability to meet or exceed quotas. They excel in building customer relationships and driving revenue growth through upselling and cross-selling.

2+ years managing a large book of business1+ years selling SaaS productsExperience managing procurement processesStrong sales instinctsTrack record hitting and exceeding quota
Experience with SaaS productsCustomer feedback analysisUpsell and cross-sell strategies
CRMSalesforceCustomer success platforms
Account ExecutiveSaaSCustomer retentionUpsellingCross-sellingForecastingProcurement
SaaSCustomer relationship managementAccount managementUpsellingCross-sellingForecastingCustomer retention
CommunicationRelationship buildingProblem-solvingGrowth mindsetLeadership
Industry SaaS
Job Function Manage and grow existing SaaS customer accounts
Account ExecutiveSaaSCustomer retentionUpsellingCross-sellingForecastingCustomer successRelationship managementProcurement processesQuota attainmentQuotaCRM

Less than 2 years managing a large book of business, No SaaS sales experience, Inability to manage procurement processes, Unwillingness to operate onsite

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