About this role
ISG is seeking an Account Lead for Governance Services to manage a set of Manufacturing & Consumer Services enterprise clients, delivering governance, service delivery, and growth across complex contracts in a remote IT services environment.
Key Responsibilities
- Client Relationship Management
- Service Delivery Management
- Account Growth
- Governance Forums Participation
- Complex Negotiation & Advisory
Technical Overview
Role emphasizes governance, vendor management, contract management, and service delivery rather than hands-on technical work.
Ideal Candidate
The ideal candidate is a senior account leader with 20+ years in IT outsourcing or managed services, skilled in vendor management and large enterprise service delivery, capable of leading governance for manufacturing and consumer services accounts in a remote setting.
Must-Have Skills
Minimum of 20 years of experience in IT outsourcing or managed servicesProven expertise in ITSM and AMS / IMS engagements and account leadershipStrong background in client relationsvendor managementand service delivery within complex contractsExcellent communication and presentation skills
Nice-to-Have Skills
Experience with Manufacturing & Consumer Services industryStrong analyticsA track record of driving growth in large enterprise accounts
Tools & Platforms
ITSM / ServiceNowAMS / IMS toolsVendor management systems
Required Skills
20+ years IT outsourcing or managed servicesclient relationsvendor managementservice deliverycontract governanceprocurementAMS / IMS engagementsbudgetingforecastingexecutive communication
Hard Skills
IT outsourcingManaged servicesVendor managementService deliveryContract governanceProcurementSourcing agreementsAMS / IMS engagementsClient relationship managementExecutive communicationBudgetingForecasting
Soft Skills
LeadershipCommunicationPresentationStrategic thinkingProblem-solvingNegotiationCollaboration
Keywords for Your Resume
Account LeadGovernance ServicesIT outsourcingManaged servicesVendor managementService deliveryContract governanceContract managementExecutive communicationStakeholder managementRemoteManufacturing & Consumer ServicesAMS / IMSITSMClient relationshipsRFPsBudgetingForecastingGovernance forumsvendor managementservice deliverycontract governancestakeholder managementmanufacturing & consumer servicesremotetraining
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