Position Details

Type Not Specified

Experience mid

Exp. Years Minimum of 2 years

Education Post-secondary education in Business Administration or related field

Category Sales & Business Development

About this role

This role supports customer account management by handling contracts, inquiries, and internal coordination to ensure high customer satisfaction in a remote setting.

Key Responsibilities

Manage contracts
Support customer inquiries
Coordinate internal teams
Track performance
Facilitate portal demos

Technical Overview

The environment includes CRM and ERP systems, Microsoft Office, and customer portals, focusing on account support and process coordination.

Ideal Candidate

The ideal candidate is an experienced account management specialist with strong skills in CRM and ERP systems, excellent communication, and customer service abilities, capable of managing contracts and supporting customer relationships remotely.

Must-Have Skills

CRMERPMicrosoft OfficeCustomer serviceData entry

Nice-to-Have Skills

Customer portalsRFP managementContract creationCustomer satisfactionInternal coordination

Tools & Platforms

CRM systemsERP systemsMicrosoft OfficeCustomer portals

Required Skills

CRMERPMicrosoft OfficeCustomer portalsContract managementCustomer serviceData entryInternal coordination

Hard Skills

Customer Relationship ManagementCRMERPMicrosoft OfficeCustomer portalsData entryContract managementCustomer serviceAccount managementInternal coordination

Soft Skills

communicationproblem-solvingcollaborationorganizationcustomer focus

Industry & Role

Industry Technology/SaaS

Job Function Customer account management and support

Keywords for Your Resume

Account Management SpecialistCRMERPCustomer portalsContract managementCustomer serviceData entryInternal coordinationCustomer satisfactionRFPAccount management

Deal Breakers

Lack of experience with CRM or ERP systems, Poor communication skills, Inability to handle customer inquiries

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