Account Manager

The Account Manager proactively maintains and retains existing commercial and industrial waste service customers within an assigned territory. The role also increases penetration by selling the full suite of Republic Services products and manages contract re-signs and cancellation requests in alignment with escalation policy.

• Maintain and retain existing customers with long-term relationships
• Use Salesforce daily to schedule and document sales activities
• Perform contractual re-signs and handle cancellation requests per escalation policy
• Support pricing initiatives and manage rate restrictions/customer credits
• Increase penetration by selling Republic Services product suite and partner with operations

The technical scope centers on using Salesforce daily to schedule, document, and track customer-facing sales activities such as calls, meetings, and proposals. The job also requires monitoring customer retention progress against goals and coordinating with operations on customer service issues.

The ideal candidate is a sales professional with at least 1 year of relevant sales experience who can proactively retain and grow relationships with existing commercial and industrial customers. They have strong account management skills, use Salesforce daily to track activity, and are comfortable supporting pricing initiatives, contract re-signs, and cancellation escalations.