About this role
This Account Manager role focuses on fostering strong client relationships and driving sales within an assigned territory. You will manage leads and customers in the company CRM, close sales opportunities, and coordinate orders and deliveries while ensuring outstanding customer service.
Key Responsibilities
- Manage territory account relationships and prospect new business
- Close on sale opportunities and introduce new programs
- Use the Company's CRM management system to manage leads and customers
- Manage aged inventory and accounts receivable
- Coordinate orders and deliveries and conduct Customer Business Reviews
Technical Overview
The job is sales-oriented and relies on CRM management system usage for pipeline and target tracking. It also expects product/technical understanding, including the ability to interpret technical specifications and stay current on treatment technologies and industry trends.
Ideal Candidate
The ideal candidate is an experienced Account Manager with 3+ years of customer service experience and strong sales execution in a territory. They are adept at managing leads and customers in a CRM management system, closing opportunities, and handling aged inventory and accounts receivable. They can also understand technical product specifications and communicate benefits while supporting gross margin and collections performance.
Must-Have Skills
Minimum 3 years of work experience in customer serviceWorking experience in salesBuilds and maintains strong relationships with existing clientsManages leads and customers in the Company's CRM management systemManages aged inventory and accounts receivableNegotiate with customers to grow salesUnderstand the importance of gross marginUnderstand the company's collection processAble to pass a drug test
Nice-to-Have Skills
Working experience in salespreferably with productindustryand market knowledgeAbility to understand technical specifications of products and communicate their benefits effectively
Tools & Platforms
CRM management systemCompany's CRM management system
Required Skills
Active sellingbuilds and maintains strong relationshipsprospect new business opportunitiesCRM management systemmanage leads and customersaged inventoryaccounts receivablegross margincollection processnegotiate with customersCustomer Business Reviewstechnical specifications of productstreatment technologiescoordinate orders and deliveries
Hard Skills
Active sellingProspecting new business opportunitiesCustomer needs assessmentProduct recommendationCustomer issue resolutionCustomer serviceMarket understandingCustomer relationship ownershipSales opportunity solicitationIntroducing new programsClosing on sale opportunitiesCRM management system (CRM)Lead managementAged inventory managementAccounts receivable managementProduct offerings knowledgeTreatment technologies knowledgeManaging expectationsProactive communicationCoordinate orders and deliveriesCustomer Business ReviewsDevelop programs based off customer needsCreate ongoing and growing businessDevelop a plan for the businessFocus on targets and updates through CRM managementFocus on meeting business plansPrepare various reports and correspondenceNegotiate with customersGross margin understandingCollection process understandingAbility to understand technical specifications of products
Soft Skills
strong entrepreneurial spiritresponsible and trustworthy to work under little supervisionhighly motivated and enthusiasticgood interpersonal skills and good communicatorteam player and goal orientedreliable and maintain good attendanceprofessional and respectfulself-motivatedpassion for building lasting relationshipsstrategic sales drive
Keywords for Your Resume
Account ManagerActive sellingbuilds and maintains strong relationshipsprospect new business opportunitieskey customer contactmanaging expectationsproactive communicationcustomer serviceCRM management systemmanage leads and customersaged inventoryaccounts receivableproduct offeringstreatment technologiesindustry trendsSolicits sales opportunitiesIntroduces new programsCloses on sale opportunitiesCustomer Business Reviewsgross margincollection processnegotiate with customersdrug testtechnical specifications of productscommunicate their benefits effectively
Deal Breakers
Must have minimum 3 years of work experience in customer service, Must be able to pass a drug test, Must have working experience in sales
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