Position Details

Type Contract

Experience mid

Exp. Years 3+ years

Education Not specified

Category Customer Success & Support

About this role

This role involves managing client relationships for B2B technology companies, ensuring successful campaign execution, and expanding accounts. The candidate will coordinate with internal teams and utilize CRM tools to support client success.

Key Responsibilities

Manage client relationships
Coordinate with internal teams
Ensure campaign success
Identify growth opportunities
Support onboarding

Technical Overview

The position requires experience with CRM platforms like Salesforce, HubSpot, and monday.com, and understanding of SaaS, cybersecurity, and IT services industries. Strong communication and organizational skills are essential.

Ideal Candidate

The ideal candidate is a mid-level customer success or account management professional with 3+ years of experience working with B2B technology companies, SaaS, or cybersecurity. They possess strong communication skills and experience with CRM tools, capable of managing client relationships and translating technical strategies into clear communication.

Must-Have Skills

3+ years of experience in Account ManagementCustomer Successor BDR/SDR ManagementExperience working with B2B or technical companies (SaaScybersecurityIT services)Strong client communication skillsExperience with CRM and project management toolsAbility to translate technical/marketing strategies into client communication

Nice-to-Have Skills

Experience with monday.comHubSpotSalesforceFamiliarity with LinkedIn outreachLead generation campaignsMarketing automationAgency account managementGrowth management

Tools & Platforms

monday.comHubSpotSalesforce

Required Skills

Account ManagementCustomer SuccessCRMmonday.comHubSpotSalesforceB2BSaaScybersecurityIT servicesclient communicationrelationship managementmarketing automationtech salesbusiness developmentremote

Hard Skills

Client Relationship ManagementCustomer SuccessAccount ManagementCRMmonday.comHubSpotSalesforceMarketing AutomationTechnical CommunicationB2B TechnologySaaSCybersecurityIT Services

Soft Skills

CommunicationRelationship ManagementOrganizationTeam CoordinationProblem-solvingTime ManagementClient FocusAdaptability

Industry & Role

Industry SaaS

Job Function Client relationship management and account coordination

Role Subtype Customer Success & Support

Tech Domains Customer Success, CRM, Marketing Automation

Clearance & Visa

Clearance Required None

Visa Sponsorship No

Keywords for Your Resume

Account ManagerCustomer SuccessCRMmonday.comHubSpotSalesforceB2BSaaScybersecurityIT servicesclient communicationrelationship managementmarketing automationtech salesbusiness developmentremote

Deal Breakers

Less than 3 years of relevant experience, Lack of experience with CRM tools, Inability to work remotely, No experience with B2B or technical companies

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