Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Category Sales & Business Development

About this role

Account Manager, Enterprise Scale at Hootsuite manages day-to-day contact with pooled customers, drives renewals and expansions, and collaborates cross-functionally to maximize customer value and revenue growth.

Key Responsibilities

Maintain low-touch day-to-day contact with pooled accounts
Drive renewals, upsells, and expansion
Collaborate cross-functionally to provide customer value
Provide weekly forecasts and rolling forecasts
Manage end-to-end renewal process

Technical Overview

Primarily customer-facing with exposure to CRM and customer success platforms (Salesforce, Gainsight, Gong, Front App).

Ideal Candidate

The ideal candidate is an experienced account manager with enterprise-scale customer base, proven ability to drive renewals, upsell, and expansions, strong forecasting and cross-functional collaboration, comfortable in onsite roles in Canada.

Must-Have Skills

Some relevant experience in sales or customer successForecastingExperience with CRM and customer success toolsAbility to generate upsell expansionsExcellent communication and presentation skills

Nice-to-Have Skills

Experience with SFDC/SalesforceGainsightGongFront App

Tools & Platforms

SalesforceFront AppGainsightGong

Required Skills

RenewalsUpsellCross-sellAccount ManagementCustomer SuccessForecastingSalesforceFront AppGainsightGong

Hard Skills

RenewalsUpsellCross-sellAccount managementCustomer successForecastingSales forecastingSalesforceGainsightFront AppGongCRMContract negotiationsCustomer healthPipeline management

Soft Skills

Strong communicationPresentation skillsRelationship buildingNegotiationProblem solvingTeam collaboration

Industry & Role

Industry SaaS

Job Function Maintain and grow a book of business through renewals and upsell opportunities for enterprise customers.

Role Subtype Account Manager

Keywords for Your Resume

Account Managerenterprise scalehootsuiterenewalsupsellcross-sellcustomer successaccount managementforecastingsfdcsalesforcefront appgainsightgongonsitetorontoontariovancouverclient relationshipsSalesforceGainsightGongFront App

Deal Breakers

Lack of renewals/upsell experience, No experience with Salesforce or similar CRMs, unwilling to work onsite in Toronto or Vancouver

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