Position Details

Salary $110K – $140K USD / year

Type Full-Time

Experience mid

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

Own a portfolio as an account manager and drive revenue growth by moving beyond relationship maintenance. Lead expansions, renewals, and escalations with consulting fluency and Salesforce literacy, ensuring clients realize value.

Key Responsibilities

Full account lifecycle management (expansion discovery to renewal close)
Lead red account escalations and execute get-well plans
Engage economic buyers across mid-market and GRB organizations
Identify portfolio patterns that signal expansion opportunity or client risk
Translate technical delivery into business ROI and multi-thread accounts

Technical Overview

Salesforce is referenced as a core literacy requirement. The role focuses on translating technical delivery into business ROI and scaling engagement through discovery, escalations, and multi-threading relationships.

Ideal Candidate

The ideal candidate is a client-facing account manager with strong commercial judgment and hands-on experience owning full account lifecycle management, including expansion discovery and renewal close. They bring deep Salesforce literacy and can engage economic buyers and technical champions across mid-market and GRB organizations while driving measurable revenue growth and protecting client health.

Must-Have Skills

Full account lifecycle management — from expansion discovery to renewal closeEconomic buyer engagementMulti-threading accounts so no engagement lives or dies on a single relationshipDeep Salesforce literacy

Tools & Platforms

Salesforce

Required Skills

Full account lifecycle managementexpansion discoveryrenewal closered account escalationsget-well planseconomic buyer engagementmid-marketGRBportfolio ownershipmulti-threading accountsSalesforce literacytranslating technical delivery into business ROIclient healthrevenue growth

Hard Skills

Full account lifecycle managementExpansion discoveryRenewal closeRed account escalationsGet-well plansEconomic buyer engagementMid-market organizationsGRB organizationsPortfolio ownershipMulti-threading accountsTranslating technical delivery into business ROISalesforce literacyData-driven pattern identification across a portfolio

Soft Skills

Commercial disciplineStrategic ownershipClient advisoryClear communicationCalm presence during hard situationsBuilding relationshipsExecutive stakeholder managementCross-functional collaborationProblem solvingOwnership mindsetTrust building

Industry & Role

Industry SaaS

Job Function Drive expansion and renewals for a portfolio by advising clients and protecting client health through Salesforce-informed account leadership

Role Subtype Account Executive

Keywords for Your Resume

Account ManagerFully RemoteClient SuccessFull account lifecycle managementexpansion discoveryrenewal closered account escalationsget-well planseconomic buyer engagementmid-marketGRBportfolio ownershipmulti-threading accountsSalesforce literacySalesforcestrategic conversationsvalue deliveredrevenue growthclient healthM& A activityROIbusiness ROI

Deal Breakers

Must demonstrate deep Salesforce literacy, Must have experience with full account lifecycle management (expansion discovery through renewal close)

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Account Manager (Fully Remote)

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