About this role
Account Manager I supports and manages account-related processes, timelines, and customer outcomes in Aflac’s West Distribution Area. The role emphasizes strong project management, communication, and knowledge of account acquisition, implementation, service, and billing.
Key Responsibilities
- Builds, enhances, and maintains client/account relationships
- Manages projects and timelines across multiple account initiatives
- Applies knowledge of acquisition, implementation, service and billing processes
- Leads problem solving and continuous practice development
- Delivers strong communication through negotiation, presentations, and customer interactions
Technical Overview
The role requires strong Windows-based software proficiency and the ability to manage complex, multi-project timelines. It focuses on process execution across acquisition, implementation, service, and billing rather than software development or IT systems.
Ideal Candidate
The ideal candidate is an early-career account management professional with 2-3 years of job-related experience and strong project/timeline management skills. They can manage multiple account-related initiatives, understand acquisition/implementation/service/billing processes, and communicate clearly through negotiation, presentations, and customer-facing interactions. Comfort with Windows-based software and customer-focused problem solving is essential.
Must-Have Skills
project/timeline managementmanage multiple projects at onceknowledgeable in processes related to acquisitionimplementationservice and billing of accountsstrong project managementleadershipproblem solvingpractice development skillsstrong personal computer skills with experience in Windows-based softwareexcellent negotiationpresentationpublic speakingwritten & verbal communication skillsBachelor's Degree in a related field2-3 years of job-related experience
Nice-to-Have Skills
Client Manager experienceAccount Executive experienceservice-related area experience such as client servicessales support experienceprocessing of group enrollments experienceinsurancehealthcareand/or financial industry experience (internal and/or external)
Tools & Platforms
Windows-based software
Required Skills
project/timeline managementmanage multiple projects at onceacquisitionimplementationservice and billing of accountsstrong project managementleadershipproblem solvingpractice developmentWindows-based softwarenegotiationpresentationpublic speakingwritten & verbal communicationclient servicessales supportgroup enrollments
Hard Skills
project/timeline managementmanage multiple projects at onceacquisitionimplementationservice and billing of accountsproject managementleadershipproblem solvingpractice development skillspersonal computer skillsWindows-based softwarenegotiationpresentationpublic speakingwritten communicationverbal communicationclient servicessales supportcoordinating activities associated with the processing of group enrollmentsinsurance industry experiencehealthcare industry experiencefinancial industry experience
Soft Skills
integritycommunicating effectivelyself-developmentcustomer servicesupporting changesupporting organizational goalsworking with diverse populationsnegotiationpresentationpublic speakingwritten and verbal communicationleadershipproblem solving
Keywords for Your Resume
Account Manager IAccount Managerproject/timeline managementmanage multiple projects at onceacquisitionimplementationservice and billing of accountsproject managementproblem solvingpractice developmentWindows-based softwarenegotiationpresentationpublic speakingwritten & verbal communicationBachelor's Degree in a related field2-3 years of job-related experienceClient ManagerAccount Executiveclient servicessales supportgroup enrollments
Deal Breakers
Bachelor's Degree in a related field, 2-3 years of job-related experience, Strong personal computer skills with experience in Windows-based software
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