Position Details

Type Not Specified

Experience mid

Exp. Years Not Specified

Education Not Specified

Category Sales & Business Development

About this role

Account Manager, Scale at Hootsuite manages high-volume customer renewals and drives upsell/cross-sell opportunities in a pooled account model for Mexico City-based customers.

Key Responsibilities

Maintain low-touch day-to-day contact for pooled accounts
Drive renewals, upsells, and expansions
Provide weekly forecasts and rolling forecasts
Highlight customer ROI and value proposition
Collaborate cross-functionally

Technical Overview

SaaS sales with CRM platforms (Salesforce/SFDC) and customer success tools (Gainsight, Gong, Front App); bilingual engagement.

Ideal Candidate

The ideal candidate is a customer-focused account manager with SaaS experience, fluent in English and Spanish, able to manage renewals, upsell, and expansions across pooled accounts while forecasting and communicating value to customers.

Must-Have Skills

Fluent English and SpanishExperience in sales or customer successProven forecasting abilityStrong communication and presentation skills

Nice-to-Have Skills

Experience with 3rd party solutionsExperience with GainsightExperience with GongExperience with Front AppSalesforce / SFDC

Tools & Platforms

Salesforce (SFDC)Front AppGainsightGong

Required Skills

account managerscalerenewalsupsellcross sellexpansionsaascrmsfdcsalesforcefront appgainsightgong

Hard Skills

Sales forecastingCRMSalesforce (SFDC)Front AppGainsightGong3rd party solutionsUpsellCross-sellRenewalsExpansionROIValue propositionEnglishSpanishNegotiationPresentationCommunicationCustomer success

Soft Skills

CommunicationPresentationNegotiationCollaborationCustomer focus

Industry & Role

Industry SaaS

Job Function Manage renewals and expansion opportunities for a high-volume SaaS customer base

Role Subtype Account Manager

Tech Domains Salesforce

Keywords for Your Resume

account managerscalehootsuitemexico cityonsiteFluent English and Spanishsales forecastingmonthly and quarterly sales forecastingcrmSFDCSalesforceFront AppGainsightGong3rd party solutionsupsellcross sellrenewalsexpansionROIvalue propositioncustomer success

Deal Breakers

Lack of bilingual English/Spanish capability, Inability to handle renewals and expansions at scale

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