Position Details

Type Full-Time

Experience senior

Exp. Years 7+ years

Education Bachelor’s degree or equivalent practical experience

Category Project & Program Management

About this role

Lead end-to-end customer programs for strategic Calix customers, owning execution from goals and success criteria through delivery cadence and measurable outcomes. Act as primary customer point of contact, drive risk/issue management, and deliver crisp executive updates across cross-functional teams.

Key Responsibilities

Own customer programs end to end with clear goals and success criteria
Build and maintain integrated program plans including scope, schedule, dependencies, and milestones
Run delivery cadence (standups, checkpoints, executive reviews) and remove blockers
Define and report PMO metrics/KPIs for delivery health and customer outcomes
Own program risk and issue management, including mitigation plans and escalations

Technical Overview

This is a customer-facing program management role spanning product, engineering, operations, and GTM. Focuses on PMO metrics/KPIs, operating cadence, integrated program planning (scope/schedule/dependencies/milestones), and governance through escalations, risk mitigation, and executive reviews.

Ideal Candidate

The ideal candidate is a senior program manager with 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware. They are PMP-certified and experienced building end-to-end operating cadences, owning scope/schedule/risk, and providing executive-ready reporting while driving stakeholder engagement and change management.

Must-Have Skills

Lead complexcross-functionalcustomer-facing programs delivering enterprise software and/or hardwareOwn programs end to endSetting the operating cadenceAligning executivesManaging scope/schedule/riskEnsuring measurable customer outcomesPMP certificationStrength in executive stakeholder managementInfluence without authorityDriving decisions across competing priorities

Required Skills

Program managementcustomer-facing initiativescross-functional executionscopeschedulerisk managementoperating cadenceintegrated program plansdependenciesmilestonesPMO metricsKPIsexecutive-ready status updatesissue managementmitigation plansstakeholder engagementchange management plansdelivery cadencestandupscheckpointsexecutive reviewsmeasurable customer outcomesenterprise softwarehardware

Hard Skills

Program managementCustomer-facing initiativesCross-functional executionScopeScheduleRisk managementProgram operating cadenceIntegrated program plansDependenciesMilestonesPMO metricsKPIsExecutive-ready status updatesIssue managementMitigation plansStakeholder engagementChange management plansDelivery cadenceStandupsCheckpointsExecutive reviewsMeasurable customer outcomesEnterprise software and/or hardware delivery

Soft Skills

Influences without authorityThrives in ambiguityExecutive stakeholder managementCustomer-first mindsetDrive timely executionNavigate tradeoffsResolve conflictsEscalation managementClear decision clarificationContinuous improvement

Certifications

Required

PMP

Industry & Role

Industry Telecom

Job Function Manage and deliver complex customer programs end to end with measurable outcomes through PMO governance and executive communication

Role Subtype Program Manager

Keywords for Your Resume

Account Program ManagerSuccessProgram ManagerPMPPMO metricsKPIsoperating cadencescopescheduleriskintegrated program plansdependenciesmilestonesprimary customer point of contactdelivery cadencestandupscheckpointsexecutive reviewsissue managementrisk and issue managementmitigation plansescalationsexecutive-ready status updatesstakeholder engagementchange management planscontinuous improvementcustomer-first mindsetenterprise softwarehardwarescope schedule risk

Deal Breakers

Must have PMP certification, Must have 7+ years leading complex, cross-functional, customer-facing programs delivering enterprise software and/or hardware, Must be able to own programs end to end including scope, schedule, and risk management

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Account Program Manager, Success

Get matched to jobs like this