Position Details

Salary $14 – $19 USD / year

Type Not Specified

Experience entry

Exp. Years Not specified

Education Not specified

Category Sales & Business Development

About this role

The Ad Operations Specialist - Client Success supports sales account teams by managing ad orders, handling creative asset intake, and coordinating ad production fulfillment. The role focuses on insertion orders, billing/rate requests, and ensuring creative assets are modified and uploaded correctly under deadlines and SLAs.

Key Responsibilities

Assist with client history reports, billing inquiries and rate requests
Manage insertion orders utilizing financial systems across multiple markets
Communicate specs, inventory, availability, and deadlines to the Sales team
Own receiving, modifying and uploading creative assets and coordination between stakeholders
Work with sales executives to order campaign tactics within deadlines and expected SLAs

Technical Overview

Operational responsibility for advertising workflows including insertion order management and creative asset processing/validation for print and digital fulfillment. Uses financial systems for orders and coordinates ad production specs and proof workflows with sales and designers.

Ideal Candidate

The ideal candidate is an entry-level advertising operations professional who can coordinate high volumes of ad orders and creative asset workflows with strong organizational skills. They partner closely with account executives and designers, manage insertion orders and billing/rate requests, and reliably meet strict deadlines and SLA expectations.

Must-Have Skills

Manage insertion orders utilizing financial systems across multiple marketsOwn the process of receivingmodifying and uploading creative assetsCommunicate specsinventoryavailabilityand deadlines to the Sales teamWork closely with sales executives to order multiple campaign tactics within deadlines and expected SLAs

Nice-to-Have Skills

graphic design experience

Tools & Platforms

Dayforce (application system reference only)financial systemsproof

Required Skills

client history reportsbilling inquiriesrate requestsinsertion ordersfinancial systemscreative assetsuploading creative assetsad production specsSLAs (Service Level Agreements)inventory availability

Hard Skills

client history reportsbilling inquiriesrate requestsinsertion ordersfinancial systemsmanaging insertion orders across multiple marketsad production specificationsuploading creative assetscommunication between clientsales and designerscampaign tactics orderingSLAs (Service Level Agreements)

Soft Skills

Organizational skillsAbility to multitaskCommunicationCoordinationAbility to work within strict deadlinesLiaison between stakeholders

Industry & Role

Industry Media

Job Function Coordinate ad operations and client success workflows for timely print and digital order fulfillment.

Role Subtype Customer Success Manager

Keywords for Your Resume

Ad Operations SpecialistClient SuccessUSA TODAY Co.Sales Support Manageraccount executivesinsertion ordersfinancial systemsclient history reportsbilling inquiriesrate requestscreative assetsad productioncampaign tacticsSLAs (Service Level Agreements)specsinventoryavailabilitydeadlinesuploading creative assetsliaisonclientdesignersproof

Deal Breakers

Must be able to manage insertion orders using financial systems across multiple markets, Must own the receiving, modifying, and uploading of creative assets, Must communicate specs, inventory, availability, and deadlines to the Sales team

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