Position Details

Type Full-Time

Experience entry

Exp. Years Not specified

Education High school diploma or GED required; Associates or Bachelor’s degree preferred

Category Sales & Business Development

About this role

Admissions Representatives recruit prospective students by handling high-contact inbound and outbound calls in a consultative sales approach. They also process admissions by determining admissibility and residency, ensuring compliance, and guiding students through documents and orientation.

Key Responsibilities

Make outbound and take inbound calls to recruit students
Present admissions and educational opportunity information (admission, transfer of credit, financial assistance, policies)
Execute compliance standards and determine admissibility and residency
Communicate via telephone, text message, and/or electronic mail through the admissions process
Assist students with submitting admissions documents and completing new student orientation

Technical Overview

This role uses UA Grantham systems and other software applications to capture learner information and manage admissions workflows. Communication spans telephone, text message, and electronic mail through recruitment and admission stages.

Ideal Candidate

The ideal candidate is a phone-based, consultative admissions professional who can manage high-contact inbound and outbound calls to recruit prospective students. They are comfortable with admissions processing tasks like compliance, admissibility and residency determination, and guiding learners through documents, orientation, and financial assistance options.

Must-Have Skills

able to live and work full-time in one of the states listedhigh contactphone basedconsultative positionsuccessful completion of all internal training phases

Nice-to-Have Skills

customer service and/or sales experience preferredexperience working in a remote environment preferredknowledge of different programs/services available to university students preferredknowledge of student recruitment and retention issues preferred

Tools & Platforms

UA Grantham systemssoftware systems and applicationstelephonetext messageelectronic mail

Required Skills

outbound callsinbound callsadmissions processingstudent recruitmentsales pipeline managementcompliance standardsadmissibility determinationresidency determinationspecial considerations recommendationstelephone communicationtext message communicationelectronic mail communicationlearner information capture

Hard Skills

outbound callsinbound callsrelationship development and communicationsales pipeline managementproduct knowledge retentionUA Grantham systemsadmissions processingstudent recruitmentcompliance standardsadmissibility determinationresidency determinationfinancial assistance information presentationtransfer of credit guidancenew student orientation supportlearner information capture on software systems and applicationstelephone communicationtext message communicationelectronic mail communication

Soft Skills

consultative communicationobjection handling with tactcustomer service orientationability to interpret and apply guidelines and proceduresadaptabilitytime managementcommunication with students and families

Industry & Role

Industry Education

Job Function Recruit and enroll students through consultative phone admissions outreach

Role Subtype Customer Success & Support

Keywords for Your Resume

Admissions RepresentativeAdmissionsAdmissions ProcessingStudent Recruitment and Outreachoutbound callsinbound callsphone basedconsultative positionstudent recruitmentsales pipelinerelationship developmentproduct knowledgeUA Grantham systemscompliance standardsadmissibilityresidencyspecial considerationsfinancial assistancetransfer of credituniversity policies and requirementsnew student orientationcontinuous learninginternal training phasesobjections

Deal Breakers

Must be able to live and work full-time in one of the listed states (AR, AL, AZ, DE, FL, GA, KS, IA, ID, IN, KY, LA, MD, MI, MO, MS, NC, NE, NJ, OH, OK, SC, TN, TX, UT, VA, VT, WI, WY), High contact, phone based, consultative position requirements

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