✦ Luna Orbit — Sales & Business Development

Agentforce & Data 360 Support Engineer

at Salesforce

📍 4 Locations Hybrid 💰 $80K – $122K USD / year Posted April 02, 2026
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Position Details

Salary $80K – $122K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Sales & Business Development

About this role

Agentforce and Data 360 Support Engineer providing technical expertise to customers, handling challenges, and ensuring successful navigation and implementation of Data360/Agentforce products in a hybrid, multi-office setting.

Key Responsibilities

  • Develop technical expertise
  • Demonstrate troubleshooting skills
  • Explain features & best practices
  • Manage customer expectations
  • Participate in training

Technical Overview

Technical focus on Salesforce Data 360 and Agentforce; API integration; SQL and database concepts; knowledge content creation; hybrid work environment.

Ideal Candidate

A mid-level technical support engineer with Salesforce/Data360/Agentforce experience, strong API and SQL skills, and ability to work in a hybrid, multi-location environment.

Must-Have Skills

Experience with Salesforce and/or CRM applicationsAPI / programming experienceBig data experienceExperience with Database conceptsData management (RDBMS)and SQLDemonstrated skill in Customer Support or Customer Service in a customer-facing role

Nice-to-Have Skills

Salesforce DeveloperAgentforceData 360 CertificationsBilingual PortugueseFrench or Spanish language proficiency

Tools & Platforms

SalesforceAgentforceData 360

Required Skills

Experience with Salesforce and/or CRM applications; API / programming experience; Big data; Data conceptsRDBMSand SQL; Customer Support experience

Hard Skills

SalesforceData360AgentforceAPIsSQLRDBMSCRM applicationsBig DataDocumentation

Soft Skills

Analytical thinkingTroubleshootingProblem-solvingCommunicationTeam collaboration

Certifications

Required

Salesforce Developer CertificationAgentforce CertificationData 360 Certification

Industry & Role

Industry SaaS
Job Function First point of contact for customers leveraging Data 360 and Agentforce, delivering technical support and ensuring successful product adoption.
Role Subtype Customer Success & Support
Tech Domains Salesforce

Keywords for Your Resume

agentforcedata 360salesforcecrmapissqlrelational database management systembig datahybridindianapolisatlantaseattlecustomer successtechnical supportknowledge contentbilingualsalesforce developer certificationagentforce certificationdata 360 certification

Deal Breakers

Must be local to Indianapolis, Atlanta, or Seattle area, Hybrid work model

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