✦ Luna Orbit — Customer Success & Support

Agentforce Forward Deployed Engineer Senior

at Salesforce

📍 3 Locations Unknown Posted March 17, 2026
Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category Customer Success & Support

This role involves embedding with strategic customers to validate AI features, conduct feasibility research, and build artifacts that improve the agentic platform for all users.

  • Research & Field Validation
  • Customer Engagement
  • Build reusable accelerators
  • Conduct feasibility research
  • Document engineering issues

Focus on AI and machine learning, customer engagement, product validation, prototyping, and technical documentation within Salesforce's AI ecosystem.

The ideal candidate is a highly motivated senior technical engineer with experience in AI, customer engagement, and product validation. They should be curious, adaptable, and skilled in designing experiments and documenting technical solutions for customer success.

AIArtificial IntelligenceCustomer EngagementPrototypingTechnical Documentation
Product ManagementPlatform EngineeringCustomer SuccessField ValidationFeasibility Research
SalesforceAI PlatformsCustomer Engagement Tools
AIArtificial IntelligenceCustomer EngagementPrototypingFeasibility ResearchTechnical DocumentationCustomer SolutionsStress Testing
AIArtificial IntelligenceMachine LearningProduct ValidationCustomer EngagementPrototypingFeasibility ResearchExperiment DesignTechnical DocumentationCustomer Solutions
CuriositySelf-motivationProblem-solvingAdaptabilityCommunicationCustomer FocusCollaborationAnalytical Thinking
Industry SaaS
Job Function Customer Success & AI Platform Validation
Role Subtype Customer Success Engineer
SalesforceAIArtificial IntelligenceCustomer SuccessProduct ValidationPrototypingFeasibility ResearchCustomer EngagementTechnical DocumentationAI PlatformCustomer SolutionsResearchField ValidationExperiment DesignStress Testingsalesforceartificial intelligencecustomer engagementproduct validationprototypingfeasibility researchtechnical documentationcustomer solutionsai platformresearch

Lack of experience in AI or customer success, No experience with Salesforce or AI platforms, Poor communication skills, Unwillingness to work in ambiguous environments

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