✦ Luna Orbit — Customer Success & Support

Agentforce Forward Deployed Engineer- Technical Architect

at Salesforce

📍 3 Locations Unknown Posted March 24, 2026
Type Full-Time
Experience mid
Exp. Years Entry to mid-level
Education Not specified
Category Customer Success & Support

A role focused on embedding with customers to validate AI features, gather insights, and support product development and improvement efforts.

  • Research & validate AI features
  • Engage with customers
  • Conduct feasibility studies
  • Build prototypes
  • Document issues

Involves AI platform validation, customer engagement, prototyping, and technical advisory for AI solutions.

The ideal candidate is a proactive customer success or technical support professional with experience in AI platforms, capable of engaging with customers, conducting feasibility research, and supporting product validation efforts.

Customer engagementTechnical advisoryPrototypingSolution validation
AI platform experienceField validationProduct development
AI platformsPrototyping toolsCustomer engagement tools
AIArtificial IntelligenceCustomer SuccessTechnical SupportPrototypingFeasibility researchSolution architecturePlatform validation
AIArtificial IntelligenceCustomer SuccessTechnical SupportPrototypingFeasibility researchCustomer engagementSolution architecturePlatform validationProduct feedback
CuriosityAdaptabilityCommunicationProblem-solvingCustomer focus
Industry Technology / SaaS
Job Function Support AI platform validation and customer engagement
Role Subtype Customer Success Engineer
Tech Domains Artificial Intelligence
Agentforce Forward Deployed EngineerAIArtificial IntelligenceCustomer SuccessTechnical SupportPrototypingFeasibility researchCustomer engagementSolution architecturePlatform validationProduct feedbackField validationProduct developmentCustomer supportAI platformagentforce forward deployed engineerartificial intelligencecustomer successtechnical supportprototypingfeasibility researchcustomer engagementsolution architectureplatform validation

Lack of customer engagement experience, No familiarity with AI or platform validation, No problem-solving skills

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