Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education Bachelor's degree

Category AI & Machine Learning

About this role

This role involves designing and implementing AI-powered conversational voice solutions within a cloud contact center environment, focusing on improving call experiences and transitioning legacy systems.

Key Responsibilities

Design conversational AI voice flows
Integrate AI/NLU with telephony
Support IVR modernization
Optimize voice call routing
Implement call analytics

Technical Overview

The environment includes cloud telephony platforms like Five9, AI/NLU integration, call flow design, voice bot frameworks, and hybrid IVR models, emphasizing voice and AI technologies.

Ideal Candidate

The ideal candidate is a mid-level AI and voice solutions engineer with hands-on experience in conversational AI, voice IVR, and integrating telephony with AI/NLU technologies, preferably with experience in cloud contact centers like Five9.

Must-Have Skills

Experience with conversational AIExperience with voice IVRExperience integrating telephony platforms with AI/NLUStrong communication skills

Nice-to-Have Skills

Hybrid IVR modelsCall analyticsCall flow designVoice bot frameworksIntent recognition

Tools & Platforms

Five9Cloud contact center platforms

Required Skills

conversational AINatural Language Understandingcall routingcloud contact center platformsFive9voice technologiesAPIsweb serviceshybrid IVRcall analytics

Hard Skills

Conversational AINatural Language UnderstandingNLUCall RoutingVoice TechnologiesAICloud Contact Center PlatformsFive9Voice IVRAPIsWeb Services

Soft Skills

CommunicationProblem-solvingTeamworkTechnical Guidance

Industry & Role

Industry Telecom

Job Function AI and voice solutions engineering

Role Subtype Voice & AI Engineer

Tech Domains Conversational AI, Natural Language Understanding, Voice Technologies, APIs, Web Services

Keywords for Your Resume

AI Cloud Telephony Engineerconversational AIvoice IVRNatural Language UnderstandingNLUcall routingcloud contact centerFive9voice technologiesAPIsweb serviceshybrid IVRcall analyticscall flow designvoice bot frameworksintent recognition

Deal Breakers

Lack of experience with conversational AI or voice IVR, No experience with telephony platform integration, No bachelor's degree

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