✦ Luna Orbit — AI & Machine Learning

AI Operations Lead, IT Service Experience (ServiceNow)

at Alteryx

📍 Remote, US Remote 💰 $130K – $155K USD / year Posted March 11, 2026
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Position Details

Salary $130K – $155K USD / year
Type Not Specified
Experience mid
Exp. Years 3+ years
Education Not specified
Category AI & Machine Learning

About this role

This role involves leading AI-driven IT service operations, managing ServiceNow Virtual Agent implementations, and designing conversational workflows to improve support automation and efficiency.

Key Responsibilities

  • Own AI strategy and Virtual Agent lifecycle
  • Design conversational workflows
  • Collaborate on platform enhancements
  • Drive automation ROI
  • Align initiatives with enterprise strategy

Technical Overview

Technical scope includes AI strategy, ServiceNow Virtual Agent, workflow automation, and enterprise support systems, with a focus on scalable, secure AI-enabled solutions.

Ideal Candidate

The ideal candidate is an experienced AI and IT service operations leader with expertise in ServiceNow Virtual Agent, workflow automation, and conversational design. They possess strategic thinking skills and a strong background in enterprise AI-enabled support solutions, with a focus on driving automation ROI.

Must-Have Skills

AI strategyServiceNow Virtual AgentWorkflow automationIT support automationConversational experience design

Nice-to-Have Skills

Enterprise Service Management (ESM)Platform enhancementAgile methodologiesSprint planning

Tools & Platforms

ServiceNowITSM platformsAutomation tools

Required Skills

AIArtificial IntelligenceServiceNowVirtual AgentAutomationConversational DesignWorkflow AutomationITSMPlatform Design

Hard Skills

AIArtificial IntelligenceServiceNowVirtual AgentAutomationConversational DesignWorkflow AutomationAI-Driven SupportIT Service ManagementITSMPlatform Design

Soft Skills

Problem-solvingStrategic ThinkingCollaborationInnovationCommunication

Certifications

Preferred

ITILCertified ServiceNow System Administrator

Industry & Role

Industry SaaS
Job Function Leading AI-enabled IT support automation and conversational experience design

Keywords for Your Resume

AI Operations LeadServiceNow Virtual AgentAI-enabled IT supportWorkflow automationConversational designIT Service ManagementITSMPlatform enhancementAutomation ROIEnterprise Service ManagementAI strategySupport automationAgileSprint planningPlatform designIT support automation

Deal Breakers

Lack of experience with ServiceNow Virtual Agent, No background in AI or workflow automation, Inability to work remotely, No experience in enterprise support automation, Lack of relevant certifications (ITIL, ServiceNow)

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