✦ Luna Orbit — AI & Machine Learning

AI Process Innovation Manager

at CVS Health

Unknown 💰 $54K – $145K USD / year Posted March 29, 2026
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Position Details

Salary $54K – $145K USD / year
Type Full-Time
Experience lead
Exp. Years 1+ years
Education Bachelor's degree or recent certification(s) in Artificial Intelligence, Machine Learning, Neural Networks, Computer Science, Applied AI related fields or equivalent demonstrated work experience
Category AI & Machine Learning

About this role

Lead AI-enabled automation for CVS contact center technology as AI SME and Business Product Owner. Drive development and deployment of AI agents, prompt engineering, and automation across the organization.

Key Responsibilities

  • Serve as the AI SME and Business Product Owner for contact center technologies
  • Design, develop, and deploy AI agents to automate workflows
  • Collaborate with IT and business stakeholders to define requirements and deliver AI-enabled solutions
  • Lead the deployment, testing, and optimization of generative AI models
  • Build and maintain prompt libraries and documentation

Technical Overview

Scope includes generative AI models, AI agents, prompt libraries, prompt-response agents, real-time routing, sentiment analysis, risk detection, and decision support to improve agent productivity and customer experience.

Ideal Candidate

The ideal candidate is a mid-level AI product owner with 1+ year of generative AI experience, strong prompt engineering skills, and a track record of delivering AI-enabled automation within a contact center context. Must be able to partner across IT and business teams to define use cases and drive scalable AI solutions.

Must-Have Skills

Generative AI experiencePrompt EngineeringBusiness Product Owner experienceAI agents deploymentcross-functional collaboration

Nice-to-Have Skills

cloud-based contact center platformsomni-channel knowledgeproject managementAgile Scrum or Lean Six Sigmastakeholder communication

Required Skills

Generative AIAgentic AIRACFACF2z/OSRBACPAMPowerShellPythonForgeRock SSOSailPointSaviyntCyberArkHashiCorpBeyondTrustMFAautomationHR integrationscriptingautomation

Hard Skills

Generative AIAgentic AIPrompt EngineeringAI agentsLLMsLarge Language Modelsconversational AIreal-time routingsentiment analysisrisk detectiondecision supportprompt librariestask-oriented agentsautonomous agentsAI model deploymentAI-enabled solutions

Soft Skills

communicationcross-functional collaborationstrategic mindsetmentoringstakeholder managementpresentationproblem-solving

Certifications

Preferred

Agile Scrum CertificationLean Six Sigma Certification

Industry & Role

Industry Healthcare & Medical
Job Function Lead AI-enabled automation for contact center technology as SME and product owner.
Role Subtype Product Owner

Keywords for Your Resume

ai process innovation managergenerative aiagentic aiprompt engineeringllmslarge language modelsai agentsconversational aiprompt librariesprompt-response agentstask-oriented agentsautonomous agentsreal-time routingsentiment analysisrisk detectiondecision supportai-enabled solutionsbusiness product ownercontact centerautomationoperational analyticscross-functionalstakeholder managementBusiness Product OwnerGenerative AIPrompt EngineeringAgentic AIAI agentsLLMsLarge Language ModelsConversational AIReal-time routingOperational analytics

Deal Breakers

Lack of experience with generative AI or prompt engineering, No experience as a Business Product Owner, No exposure to contact center technology

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