✦ Luna Orbit — IT Support & Helpdesk

Analyst, Business Operations

at Intercontinental Exchange

📍 Jacksonville, FL, US Onsite Posted March 07, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years Not specified
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides operational support for ICE's trading and clearing platforms, troubleshooting issues, and ensuring system stability.

Key Responsibilities

  • Troubleshoot issues
  • Support internal teams
  • Escalate incidents
  • Prepare documentation
  • Coordinate system maintenance

Technical Overview

Supports proprietary trading, clearing, and data distribution systems with a focus on incident resolution, system testing, and documentation.

Ideal Candidate

The ideal candidate is a mid-level IT support specialist with experience supporting trading and clearing systems, strong troubleshooting skills, and familiarity with financial industry platforms.

Must-Have Skills

Troubleshoot day-to-day issuesSupport internal teamsEscalation proceduresIncident ownershipTechnical documentation

Nice-to-Have Skills

Experience with trading platformsKnowledge of clearing systemsITIL certification

Tools & Platforms

ICE Clear CreditICE LinkProprietary trading and clearing platforms

Required Skills

TroubleshootingIncident ManagementSystem SupportCustomer SupportTechnical DocumentationData Distribution ServicesRoot Cause AnalysisChange Management

Hard Skills

TroubleshootingIncident ManagementSystem SupportCustomer SupportTechnical DocumentationNetwork ArchitectureData Distribution ServicesSystem TestingRoot Cause AnalysisChange Management

Soft Skills

CommunicationProblem-solvingTeamworkCustomer ServiceCollaborationAnalytical Thinking

Certifications

Preferred

ITIL

Industry & Role

Industry Financial Services / Trading / Clearing
Job Function Operational support for trading and clearing systems

Keywords for Your Resume

TroubleshootingIncident ManagementSystem SupportCustomer SupportTechnical DocumentationData Distribution ServicesRoot Cause AnalysisChange ManagementICE Clear CreditICE LinkTrading PlatformsClearing SystemsSystem TestingSupportSupport Tickets

Deal Breakers

Lack of experience with trading or clearing systems, No troubleshooting or incident management experience, On-site work only, no remote flexibility

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