✦ Luna Orbit — IT Support & Helpdesk

Analyst, Client Implementation, OMN

at Northern Trust

📍 Chicago, IL Unknown 💰 $48K – $72K USD / year Posted March 13, 2026
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Position Details

Salary $48K – $72K USD / year
Type Not Specified
Experience entry
Exp. Years Not specified
Education College or University degree and/or relevant proven work experience
Category IT Support & Helpdesk

About this role

This role supports client onboarding and system setup within a financial institution, ensuring compliance and effective communication.

Key Responsibilities

  • Assist with multiple projects
  • Facilitate client meetings
  • System setup and testing
  • Ensure SSAE 16 compliance
  • Update tracking documents

Technical Overview

Involves system configuration, testing, internal controls, and compliance documentation within a financial services environment.

Ideal Candidate

The ideal candidate is an entry-level or early-career professional with a background in finance or IT support, possessing strong communication skills and technical knowledge related to client onboarding, system setup, and internal controls. They should be adaptable, detail-oriented, and capable of managing multiple projects simultaneously.

Must-Have Skills

Excellent oral and written communication skillsTechnical skills / systems knowledge

Nice-to-Have Skills

Relevant proven work experienceIndustry qualification (e.g.ACCA)

Tools & Platforms

Internal systemsClient reporting tools

Required Skills

Client ImplementationSystem setupTestingSSAE 16 complianceInternal controlsProject managementCommunication skillsFinancial services

Hard Skills

System setupTestingInternal controlsSSAE 16 complianceClient implementationProject managementCommunication skillsTechnical skills

Soft Skills

CommunicationFlexibilityAdaptabilityTeamworkDocumentation

Certifications

Preferred

ACCA

Industry & Role

Industry Financial Services
Job Function Client implementation and internal controls support in financial services
Role Subtype Business Analysis
Tech Domains Microsoft 365, IT systems

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Client ImplementationSystem setupTestingSSAE 16 complianceInternal controlsProject managementCommunication skillsFinancial servicesClient reportingTechnologyDocumentationTeamworkAdaptabilityCollaborationTechnical skills

Deal Breakers

Lack of relevant work experience, Inability to communicate effectively, No technical or system knowledge, Refusal to work in onsite environment, No degree or relevant certification

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