About this role
The Epic Resolute Billing Analyst II configures, maintains, and supports the Epic Professional Billing application for Quest Diagnostics across a national network. This hands-on role builds, tests, and resolves issues to ensure compliant and efficient billing operations, collaborating with cross-functional teams and participating in upgrade readiness.
Key Responsibilities
- Configure and maintain Epic PB components including charge router rules, billing work queues, claims edits, remittance processing, and payment posting
- Own assigned functional areas and deliver accurate, tested configuration on schedule with minimal supervision
- Translate operational requirements and payer rules into effective Epic system designs
- Develop and execute thorough test plans for new configuration, upgrades, and maintenance releases
- Conduct integrated and regression testing to confirm end-to-end billing accuracy
Technical Overview
Technical scope includes Epic PB workflows (charge router, claims edits), payment posting, reconciliation, remittance processing, and associated Epic tools (Chronicles, Data Courier). Responsibilities include independent configuration, testing, go-live support, and documentation.
Must-Have Skills
3+ years of experience building and supporting Epic Resolute Professional BillingFull proficiency with charge router workflowsclaim editspayment postingand reconciliationConfiguretestand deploy Epic PB functionality independentlyEpic Resolute Professional Billing certificationCompletion of Quest Diagnostics Epic system training and onboardingParticipation in Epic upgrade readiness and optimization programsBachelor's degree in HealthcareBusinessor Information Systems or the equivalent work experienceEnglish Required
Nice-to-Have Skills
Experience in a multi-site or national reference laboratory or healthcare billing operationFamiliarity with Epic SBOClaimsor Charge Router modulesUnderstanding of payer rulesdenial managementand revenue cycle complianceExperience collaborating with external vendors or clearinghouses for billing interfacesEpic Charge Router or Claims certification
Tools & Platforms
Epic ResoluteEpic PBCharge RouterChroniclesData CourierEpic SBOEpic Charge Router
Hard Skills
Epic Resolute Professional BillingEpic PBCharge RouterBilling EditsPayment PostingRemittance ProcessingReconciliationChroniclesData CourierError Work QueuesEpic SBOEpic Charge RouterEpic Upgrade ReadinessTest PlansRegression TestingGo-LiveDocumentationEpic System Training
Soft Skills
AnalyticalDocumentationProblem-SolvingVerbal and written communicationCollaborationCross-functional teamwork
Certifications
Required
Epic Resolute Professional Billing Certification
Preferred
Epic Charge Router CertificationEpic Claims CertificationEpic SBO Certification
Keywords for Your Resume
Epic Resolute Professional BillingEpic PBcharge routerbilling editspayment postingreconciliationChroniclesData CourierError Work QueuesEpic SBOEpic Charge RouterEpic Upgrade ReadinessEpic System TrainingQuest Diagnosticshealthcare billingpayer rulesdenial managementgo-livetest plansEpic upgrade readiness
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