✦ Luna Orbit — IT Support & Helpdesk

Analyst I - Help Desk

at KPMG

📍 Orlando, FL, US Onsite Posted March 21, 2026
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Position Details

Type Full-Time
Experience entry
Exp. Years 1+ years
Education High School Diploma or GED
Category IT Support & Helpdesk

About this role

This role provides technical support to clients and internal teams, managing support requests, troubleshooting issues, and ensuring operational efficiency in an on-site help desk environment.

Key Responsibilities

  • Support clients
  • Manage support requests
  • Troubleshoot issues
  • Maintain documentation
  • Ensure operational efficiency

Technical Overview

The position involves supporting end users via help desk operations, utilizing ticketing platforms, and maintaining operational support standards.

Ideal Candidate

The ideal candidate is an entry-level IT support professional with at least one year of help desk experience, proficient in Microsoft Office, with strong communication skills and the ability to troubleshoot technical issues in an on-site environment.

Must-Have Skills

Help Desk supportCustomer support operationsMicrosoft Office proficiencyCommunication skillsTicketing system experience

Nice-to-Have Skills

CRM platformsOmni-channel support toolsTroubleshootingSupport documentation

Tools & Platforms

ServiceNowSalesforce Service CloudZendeskJira Service ManagementFreshdesk

Required Skills

Microsoft Office SuiteWordExcelPowerPointTicketing PlatformsCustomer SupportHelp Desk OperationsOperational Processes

Hard Skills

Microsoft Office SuiteWordExcelPowerPointTicketing PlatformsCustomer SupportHelp Desk OperationsOperational Processes

Soft Skills

CommunicationTeamworkProfessionalismResponsibilityAdaptability

Industry & Role

Industry Consulting
Job Function Help desk support and customer service
Role Subtype Help Desk L1

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

help desksupport operationscustomer supportticketing systemhelp desk supportMicrosoft OfficeCRM platformstroubleshootingsupport documentationon-site supportcustomer servicesupport specialistservice deskoperational supportcommunication skillscommunication

Deal Breakers

Lack of help desk experience, No proficiency in Microsoft Office, Inability to work on-site, No customer support background, Less than one year of relevant experience

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