Position Details

Salary $72K – $88K USD / year

Type Full-Time

Experience mid

Exp. Years 1+ years

Education High School Diploma or GED equivalent

Category System Administration

About this role

Analyst I, Response Center monitors and maintains health of global IT infrastructure and applications, providing Level 1-2 support, and coordinating across teams to resolve incidents and outages.

Key Responsibilities

Monitor mission-critical services and infrastructure
Analyze IT systems to identify improvements
Lead support bridges during outages
Provide Level 1/2 systems administration
Document incidents and mitigations

Technical Overview

Involves end-to-end IT operations, hardware configuration, patching, scripting, and utilization of monitoring tools (ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes) across cloud and on-premises environments.

Ideal Candidate

The ideal candidate is a mid-level systems administrator with 1+ year of IT support/operations experience, strong hands-on with monitoring tools (ServiceNow ITOM, Splunk, SolarWinds, ThousandEyes), and a willingness to work in a hybrid cloud/on-premise environment across global IT operations.

Must-Have Skills

Level 1 and Level 2 systems administrationMonitoring mission-critical servicesRespond promptly to incidents and outagesDocument incidentsresolutionsand mitigation strategiesExperience with monitoring tools (ServiceNow ITOMSplunkSolarWindsThousandEyes)

Nice-to-Have Skills

Experience supporting cloud environments and enterprise networks

Tools & Platforms

ServiceNow ITOMSplunkSolarWindsThousandEyesPDTsPC

Required Skills

Level 1 and Level 2 systems administrationmonitoringincident responseroot cause analysisServiceNow ITOMSplunkSolarWindsThousandEyescloud environmentsdata centerenterprise networksreportingREST APIs

Hard Skills

ServiceNow ITOMSplunkSolarWindsThousandEyesIT operationscloud environmentsenterprise networksdata management systemsreportingincident responseroot cause analysis

Soft Skills

communicationcollaborationproblem solvingprioritizationattention to detail

Certifications

Preferred

Amazon Web Services (AWS)Cisco CertificationsMicrosoft Certifications

Industry & Role

Industry Energy

Job Function Maintain service continuity of global IT infrastructure via monitoring, incident response, and cross-functional collaboration.

Role Subtype Systems Administrator

Tech Domains ServiceNow ITOM, Splunk, Microsoft Azure, Amazon Web Services, Google Cloud Platform

Keywords for Your Resume

analyst iresponse centermonitoringit infrastructureend-to-end availabilitylevel 1level 2systems administrationhardware configurationpatchingscript executionincident responseservice continuityServiceNow ITOMSplunkSolarWindsThousandEyescloud environmentsenterprise networksdata management systemsreportingstoragedata centernetworkclient/server environmentsroot cause analysisSystems AdministratorLevel 1Level 2

Deal Breakers

Lack of Level 1/2 systems administration experience, Inability to work onsite in Bartlesville, OK, No experience with ServiceNow ITOM or key monitoring tools

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