Position Details

Salary $63K – $70K USD / year

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Bachelor's degree

Category Operations & Logistics

About this role

Retail Operations Analyst II/III to monitor day-to-day workflow activities, handle medium to complex exception handling, and support system testing and data analysis within the order-to-cash process.

Key Responsibilities

Ensure Effortless Customer Experience in order-to-cash; Investigate discrepancies and resolve issues; Perform root cause analysis and test scripts; Validate system changes via UAT; Collaborate with IT and business teams

Technical Overview

Focus on O2C processes, data analysis, UAT participation, SQL data queries, and Excel-based analytics; experience with CRM, PeopleSoft/Hyperion, and EDI transactions is preferred.

Ideal Candidate

An analytical professional with 2-3+ years in retail operations, order-to-cash workflows, and CRM systems. Strong data analysis and root-cause problem-solving skills paired with Excel expertise and SOX compliance experience.

Must-Have Skills

Bachelor's Degree with 2+ years work experience (Analyst II) or 5+ years combination for Analyst IIStrong Microsoft Office Applications (WordExcel and PowerPoint)Effective communication with internal and external partiesAbility to operate within cross-functional teams

Nice-to-Have Skills

CRM experienceRetail energy industry experienceData visualization (Power BITableau)EDI transactions (UDC/ISO/LDC market)

Tools & Platforms

Microsoft OfficeExcelWordPowerPointVisioPeopleSoftHyperionPassportSourcing tools

Required Skills

Order to cashdata analysisroot cause analysisUATtest scriptsSQLExcelpivot tablesVisioPowerPointPeopleSoftHyperionCRM systemsSOX complianceEDI transactions

Hard Skills

Order to cash processesData analysisRoot cause analysisUser Acceptance Testing (UAT)Test scriptsSQLExcelPivot tablesVisioPowerPointPeopleSoftHyperionCRM systemsSourcing toolsSOX complianceEDI transactions

Soft Skills

communicationinterpersonal skillsteam collaborationattention to detailproblem solving

Certifications

Preferred

EDI transaction familiarity

Industry & Role

Industry Energy

Job Function Support Retail Operations by optimizing order-to-cash processes and analytics

Role Subtype Analyst (Retail Ops)

Keywords for Your Resume

retail operationsanalystorder to cashcrmsox complianceuattest scriptssqlexcelpivot tablespowerpointvisiopeopleSoftHyperionedi transactionsdata analysisroot cause analysiscross-functional collaborationcustomer inquiriesuAT

Deal Breakers

Bachelor's degree not stated, Less than 2 years experience for Analyst II, Lack of SOX or CRM experience

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Analyst II/III, Retail Ops

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