✦ Luna Orbit — Business Analysis

Analyst II, Product Technical Support

at FIS

📍 Jacksonville, FL, US Onsite Posted March 15, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-4 years
Education Bachelor’s degree in computer science, Math, Physics, Engineering or related
Category Business Analysis

About this role

This role involves providing product and client support for financial software, troubleshooting issues, and conducting functional investigations to ensure client satisfaction.

Key Responsibilities

  • Provide product support
  • Interact with clients
  • Perform functional investigations
  • Troubleshoot software issues
  • Document client interactions

Technical Overview

The technical scope includes client interaction, troubleshooting, SQL database management, and functional testing within a financial technology environment.

Ideal Candidate

The ideal candidate is a mid-level business analyst with 2+ years of experience supporting financial software products, troubleshooting client issues, and performing functional investigations. Strong communication and analytical skills are essential.

Must-Have Skills

Customer supportProduct supportClient interactionTroubleshootingSQL

Nice-to-Have Skills

Knowledge of financial riskProgramming languages like C# and DelphiBusiness analysisSoftware implementation

Tools & Platforms

SQLTest environments

Required Skills

Customer supportProduct supportClient interactionFunctional investigationsTroubleshootingSQLSoftware testingIssue resolutionClient communicationDocumentation

Hard Skills

Customer supportProduct supportClient interactionFunctional investigationsTroubleshootingSQLSoftware testingIssue resolutionClient communicationDocumentation

Soft Skills

CommunicationAnalytical skillsOrganizationTime managementSelf-starter

Industry & Role

Industry Financial Technology (Fintech)
Job Function Product technical support and client interaction
Role Subtype Business Analyst
Tech Domains SQL

Keywords for Your Resume

product supportclient interactionfunctional investigationstroubleshootingsqlsoftware testingissue resolutionclient communicationfinancial riskprogramming languagesC#Delphibusiness analysissoftware implementationon-site supportclient supportcustomer support

Deal Breakers

Lack of experience in financial software support, No SQL knowledge, Inability to work onsite, Poor communication skills

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