✦ Luna Orbit — ERP & CRM Systems

Analyst II - ServiceNow CMDB & Knowledge Management

at Skechers U.S.A.

Unknown 💰 $85K – $110K USD / year Posted March 30, 2026
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Position Details

Salary $85K – $110K USD / year
Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category ERP & CRM Systems

About this role

Analyst II focusing on ServiceNow CMDB and Knowledge Management, responsible for data integrity, CMDB governance, and integration with external data sources to support ITOM and ITSM needs.

Key Responsibilities

  • CMDB maintenance and governance; Data quality audits; Collaborate with asset management and IT operations to validate CI data; Design and implement knowledge workflows; Promote KCS practices

Technical Overview

Hands-on ServiceNow CMDB administration, Discovery, and Knowledge Management; experience with MID Server and external data source integrations (SCCM, Intune, UEM tools); knowledge of CSDM and KCS practices.

Ideal Candidate

Analyst II with 3+ years of CMDB/ServiceNow experience, focused on CMDB administration, Discovery, and Knowledge Management. Strong data integration skills, governance mindset, and ability to work with external data sources and data consumers.

Must-Have Skills

In-depth understanding and background in CMDBServiceNow Discoveryand Knowledge Management administrationExperience developing CMDB technical documentationExperience integrating the ServiceNow CMDB with external data sources (e.g.SCCMWorkspace One UEM)IntuneKandjiTaniumExcellent organizational skills and ability to transform issues/requests to completionStrong communication and interpersonal skills

Nice-to-Have Skills

Knowledge of Knowledge Management practices and industry-standard frameworks (KCS)Leadership experience in IT infrastructureExperience coordinating with knowledge owners and data consumers

Tools & Platforms

ServiceNowMID ServerSCCMWorkspace ONE UEMIntuneKandjiTanium

Required Skills

CMDBServiceNowDiscoveryService MappingKnowledge ManagementCSDMMID ServerWMISSHSNMPPowerShellREST/SOAP APIsService Graph Connectors

Hard Skills

ServiceNowCMDBDiscoveryService MappingMID ServerWMISSHSNMPPowerShellREST APISOAP APIService Graph ConnectorsSCCMWorkspace ONE UEMIntuneKandjiTaniumCSDMKnowledge ManagementKCS

Soft Skills

strong communicationinterpersonal skillsorganization skillsprioritizationplanning

Industry & Role

Industry Retail
Job Function ServiceNow CMDB and Knowledge Management administrator, ensuring data integrity and governance
Role Subtype ServiceNow Admin
Tech Domains ITSM / ServiceNow, Windows Server, Linux, SQL / PostgreSQL, Active Directory

Keywords for Your Resume

service now cmdbcmdbknowledge managementcmdb governancediscoveryservice mappingmid serverwmisnmppowershellrest apisoap apicsdmitsm / service nowsccmworkspace one uemintunekandjitaniumknowledge baseServiceNow CMDBCMDBDiscoveryService MappingMID ServerWMIPowerShellREST APISCCMIntune

Deal Breakers

3+ years CMDB/ServiceNow experience, CMDB/ServiceNow knowledge required

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