✦ Luna Orbit — IT Support & Helpdesk

Analyst, IT Service Center

at Cardinal Health

📍 US-Nationwide-FIELD Remote 💰 $22 – $22 USD / year Posted March 05, 2026
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Position Details

Salary $22 – $22 USD / year
Type Not Specified
Experience entry
Exp. Years 0-2 years
Education Bachelor's degree in related field, or equivalent work experience
Category IT Support & Helpdesk

About this role

This role provides technical support for internal and external users of computer applications and hardware within a healthcare-focused IT Service Center, primarily remotely.

Key Responsibilities

  • Provide technical support
  • Answer questions regarding system procedures
  • Serve as liaison between customer and IT
  • Collaborate with network services
  • Maintain troubleshooting logs

Technical Overview

Supports Windows-based applications, network hardware, and proprietary healthcare software, with fundamental networking and troubleshooting skills.

Ideal Candidate

The ideal candidate is an entry-level IT support specialist with experience in customer service, troubleshooting Windows operating systems, and basic networking protocols. They should be comfortable working remotely and supporting proprietary applications and hardware.

Must-Have Skills

Experience supporting proprietary software applicationsExperience in an inbound phone support or customer service environmentExperience supporting network printing using TCP/IPFundamental understanding of networking including TCP/IPWINSDNSSwitch and Router setup and troubleshooting

Nice-to-Have Skills

Experience supporting label printersFundamental understanding of SQLKnowledge of Nuclear Medicine

Tools & Platforms

Microsoft WindowsNetwork hardwarePrinters

Required Skills

Microsoft Windows 7Windows 10TCP/IPWINSDNSSwitchRouterSQLNetwork troubleshootingHardware supportProprietary software applications

Hard Skills

Microsoft Windows 7Microsoft Windows 10TCP/IPWINSDNSSwitchRouterSQLNetwork troubleshootingHardware supportProprietary software applications

Soft Skills

CommunicationCustomer serviceTroubleshootingCollaborationTime management

Industry & Role

Industry Healthcare IT
Job Function IT support and troubleshooting for healthcare IT systems

Keywords for Your Resume

IT Service CenterHelpdeskTechnical supportMicrosoft Windows 7Microsoft Windows 10TCP/IPWINSDNSSwitchRouterSQLNetwork troubleshootingHardware supportCustomer serviceProprietary software applicationsMicrosoft WindowsTroubleshooting

Deal Breakers

Lack of experience supporting Windows OS, No customer service background, Unable to work flexible hours

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