✦ Luna Orbit — Product Management

Analyst Lead, Product Technical Support

at FIS

📍 Jacksonville, FL, US Onsite Posted March 19, 2026
Apply Now → ← Browse All Jobs

Position Details

Type Not Specified
Experience lead
Exp. Years Not specified
Education Not specified
Category Product Management

About this role

Lead product support role providing advanced technical assistance for treasury management solutions, handling complex client inquiries and troubleshooting financial systems.

Key Responsibilities

  • Supporting treasury software
  • Troubleshooting client issues
  • Building client relationships
  • Implementing product improvements
  • Data analysis

Technical Overview

Supports treasury workflows, financial data analysis, and client relationship management using treasury software and SQL, with a focus on client satisfaction.

Ideal Candidate

The ideal candidate is a lead-level product support specialist with experience in treasury management software, SQL, and client troubleshooting. Strong leadership and analytical skills are preferred for managing complex client issues.

Must-Have Skills

supporting treasury management solutionsclient troubleshootingSQLcustomer supportproblem-solving

Nice-to-Have Skills

experience with treasury workflowsfinancial data analysisclient relationship management

Tools & Platforms

Treasury Management softwareSQL

Required Skills

Treasury Management softwareSQLCustomer supportTroubleshootingFinancial productsClient relationshipsData analysis

Hard Skills

Treasury Management softwareSQLCustomer supportTroubleshootingFinancial productsClient relationshipsProduct enhancementsData analysis

Soft Skills

leadershipclient relationship managementproblem-solvingcommunicationindependent workanalytical skills

Industry & Role

Industry Financial Technology / Banking
Job Function Product technical support for treasury management
Role Subtype Product Manager
Tech Domains SQL, Treasury Management software

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

treasury managementSQLcustomer supportclient relationshipstroubleshootingfinancial productsdata analysisleadershipclient supportsupport specialiston-siteproduct supporttreasury workflowsfinancial dataanalytical skills

Deal Breakers

No treasury management experience, Lack of SQL skills, Inability to support financial products

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile