Position Details
About this role
This role involves providing technical support for FIS Lending products, diagnosing issues, troubleshooting, and maintaining service quality. The analyst collaborates with teams to resolve incidents efficiently and ensure client satisfaction.
Key Responsibilities
- Manage ticket queue and prioritize issues
- Troubleshoot and diagnose product issues
- Communicate with clients and document incidents
- Collaborate with development and support teams
- Maintain SLA targets and improve service stability
Technical Overview
The position requires expertise in troubleshooting, SQL database management, incident escalation, and client communication. It involves managing support tickets, documenting issues, and ensuring service level agreements are met.
Ideal Candidate
The ideal candidate is a mid-level technical support analyst with 3+ years experience in troubleshooting, SQL database management, and incident resolution. They excel in client communication and collaboration with cross-functional teams to ensure service stability.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Industry & Role
Keywords for Your Resume
Deal Breakers
Lack of SQL experience, No troubleshooting background, Inability to communicate with clients, No experience with incident management
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