Position Details
About this role
This role involves providing technical support for fintech products, managing incident tickets, and ensuring SLA compliance through effective troubleshooting and communication.
Key Responsibilities
- Manage ticket queue and prioritize issues
- Perform initial investigation and troubleshooting
- Communicate with clients and escalate issues
- Maintain ticket hygiene and documentation
- Support SLA and incident reporting
Technical Overview
Supports FIS Lending products, manages tickets, collaborates with cross-functional teams, and maintains documentation and SLA standards.
Ideal Candidate
The ideal candidate is a mid-level IT support specialist with experience in troubleshooting, client communication, and incident management, capable of working on-site in Clearwater, FL.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Clearance & Visa
Keywords for Your Resume
Deal Breakers
No experience with ticketing systems, Lack of customer service skills, Unwilling to work on-site
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