✦ Luna Orbit — Business Analysis

Analyst, Merchant Support Operations

at Ross Stores

📍 New York, NY Unknown 💰 $67K – $80K USD / year Posted April 16, 2026
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Position Details

Salary $67K – $80K USD / year
Type Full-Time
Experience mid
Exp. Years Not specified
Education Not specified
Category Business Analysis

About this role

The Analyst, Merchant Support Operations supports maintenance of key documents and reporting for the Merchant Support (MSA) team. The role analyzes disparate data sources to identify trends and root causes, builds dashboards and visualization tools, and delivers insights that help leadership understand and improve service levels.

Key Responsibilities

  • Use Excel tools to produce MSA team reports and analyze trends
  • Perform ad hoc data pulls and analysis for one-off inquiries
  • Build dashboards, data visualization tools, and reporting insights
  • Use disparate data sources to report key metrics and business health
  • Identify patterns and root causes in merchant and MSA controlled processes

Technical Overview

This role is focused on analytics and reporting, using Excel to produce MSA reports, perform ad hoc data pulls, and produce dashboards and data visualization outputs. It references existing reporting tooling (RDW) and includes analysis across Purchase Order and Markdown service-level metrics.

Ideal Candidate

The ideal candidate is a mid-level reporting and analytics professional who can turn operational data into dashboards, metrics, and executive-ready insights. They are strong in Excel, perform root-cause and trend analysis, and can support Merchant Support (MSA) leadership with Purchase Order and Markdown service-level reporting.

Must-Have Skills

ExcelPerform data analysis using disparate sources of information to report on key metrics and health of the business.Use Excel tools to produce MSA team reports for all levels of the organization.Perform ad hoc data pulls and analysis to solve one-off data inquiries.build dashboardsdata visualization tools and reporting insights

Nice-to-Have Skills

learning potentially new tools

Tools & Platforms

ExcelRDW

Required Skills

Exceldata analysisdashboardsdata visualizationreportingad hoc data pullsRDWPurchase Order service levelsMarkdown service levelstrend analysisroot cause analysis

Hard Skills

Exceldata analysisdashboard developmentdata visualizationreportingad hoc data pullsRDW (as mentioned: existing reporting tools (e.g. RDW))Purchase Order service levelsMarkdown service levelstrend analysisroot cause analysisdata reportingdata visualization toolsexecutive reporting

Soft Skills

cross-functional collaborationteamworkcommunicationproblem-solvingattention to detailstakeholder managementability to summarize findings

Industry & Role

Industry Retail
Job Function Analyze and report on Merchant Support (MSA) operations data to produce dashboards and insights that improve service levels.
Role Subtype Reporting Analyst

Keywords for Your Resume

AnalystMerchant Support OperationsMSAMerchant Support (MSA)Exceldata analysisdisparate sources of informationdashboardsdata visualizationreportingad hoc data pullsRDWPurchase OrderMarkdownservice levelstrendsroot causesexecutive and operational team

Deal Breakers

Must demonstrate strong Excel-based reporting and data analysis experience

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