✦ Luna Orbit — IT Support & Helpdesk

Analyst Senior, Product Technical Support

at FIS

📍 Jacksonville, FL, US Hybrid Posted March 13, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 3+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides technical support and client account management for FIS investor services, ensuring smooth onboarding and issue resolution.

Key Responsibilities

  • Assist clients with inquiries
  • Monitor ticket metrics
  • Manage incidents and issues
  • Ensure SLA compliance
  • Prepare improvement plans

Technical Overview

Supports FIS Investment Services Manager suite, handles case management, ticketing, root cause analysis, and client communication.

Ideal Candidate

The ideal candidate is a mid-level support specialist with 3+ years of experience in client account management and technical support within fintech or financial services. Strong communication skills and familiarity with investor services are preferred.

Must-Have Skills

Support and/or client account managementExperience in a similar roleStrong communication and presentation skills

Nice-to-Have Skills

Familiarity with fund accountingInvestor services domain experience

Tools & Platforms

FIS Investment Services ManagerTicket management systems

Required Skills

Customer SupportCase ManagementTicketing SystemsApplication SupportRoot Cause AnalysisSupportClient Account ManagementCustomer Service

Hard Skills

Customer SupportCase ManagementTicketing SystemsApplication SupportRoot Cause AnalysisCustomer ServiceCommunication Skills

Soft Skills

Strong communicationPresentation skillsProblem-solvingTeamworkTime management

Industry & Role

Industry Fintech
Job Function Client technical support and application management
Role Subtype Customer Success & Support

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Customer SupportCase ManagementTicketing SystemsApplication SupportRoot Cause AnalysisFIS Investment Services ManagerSupportClient Account ManagementCustomer ServiceIncident ManagementSLAsKPIsSupport MetricsHybridOn-site

Deal Breakers

Lack of support or client management experience, Inability to work in a hybrid environment, No experience with financial or investor services

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