✦ Luna Orbit — IT Support & Helpdesk

App and Dev Support Engineer - eDiscovery

at Conduent

📍 Remote, US Remote 💰 $91K – $118K USD / year Posted April 02, 2026
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Position Details

Salary $91K – $118K USD / year
Type Full-Time
Experience senior
Exp. Years 5–7 years
Education Bachelor’s degree or equivalent practical experience
Category IT Support & Helpdesk

About this role

Senior eDiscovery support analyst responsible for supporting Relativity Server and RelOne, troubleshooting across Windows/Linux/SQL Server, and ensuring enterprise SLAs are met with strong customer communication.

Key Responsibilities

  • Provide advanced support for Relativity Server (2021+) and RelOne
  • Act as a primary point of coordination during incidents
  • Troubleshoot across distributed systems including Citrix, Windows, Linux, SQL Server, AD, MFA, and Azure
  • Collaborate with Infrastructure, Development, and Data Management
  • Create and maintain technical documentation and runbooks

Technical Overview

Hands-on technical role covering Relativity Server/RelOne, Citrix/VDI, Windows and Linux servers, SQL Server, AD/MFA, and Azure. Includes incident management and documentation.

Ideal Candidate

The ideal candidate is a senior eDiscovery support analyst with hands-on Relativity Server and RelOne experience, strong troubleshooting across Windows, Linux, SQL Server, and Azure, and a proven ability to manage high-SLA incidents.

Must-Have Skills

Bachelor’s degree or equivalent practical experience5–7 years of hands-on experience supporting Relativity Server (minimum 2021 version)Strong experience in the eDiscovery industryDemonstrated success supporting enterprise customers with demanding SLAsStrong understanding of Windows Desktop and Windows Server environmentsLinux serversDatabases (SQL Server)MFA and authentication systemsAzure

Nice-to-Have Skills

RelOne support experienceExperience supporting other eDiscovery hosting platformsExperience working in ServiceNow or similar ticketing systemsKnowledge of network infrastructure conceptsKnowledge of Windows infrastructureincluding Active Directory and Group Policy (GPO)

Tools & Platforms

Relativity ServerRelOneCitrixVDIWindowsLinuxSQL ServerActive DirectoryMFAAzureServiceNow

Required Skills

Relativity ServerRelOneCitrixVDIWindows DesktopWindows ServerLinux serversSQL ServerActive DirectoryMFAAzureServiceNow

Hard Skills

Relativity Server 2021+RelOneCitrixVDIWindows DesktopWindows ServerLinux serversSQL ServerActive DirectoryMFAAzureServiceNow

Soft Skills

Customer-focused communicationTroubleshootingIncident managementSLAsCollaboration

Industry & Role

Industry Government/Public Sector
Job Function Provide enterprise-level eDiscovery platform support and incident management for Relativity Server and RelOne.
Role Subtype Technical Support Specialist
Tech Domains Amazon Web Services, Linux, Windows Server, Active Directory, SQL Server, Azure, ServiceNow

Keywords for Your Resume

Relativity ServerRelOneeDiscoveryRelativityCitrixVDIWindows ServerWindows DesktopLinux serversSQL ServerActive DirectoryMFAAzureServiceNowincident managementSLAremoteenterprise customersFTE
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