Position Details

Salary $50K – $70K USD / year

Type Not Specified

Experience mid

Exp. Years Not specified

Education Not specified

Category IT Support & Helpdesk

About this role

Public-sector organization seeks an Application Support Analyst to provide day-to-day operational support for internal applications and end-user technology, with focus on desktop environments and vendor coordination.

Key Responsibilities

Support and maintain a Microsoft Windows-based desktop environment
Administer and support vendor-provided application systems
Perform operating system installation, configuration, updates and issue resolution
Provide end-user support, training and guidance
Utilize PowerShell to automate tasks

Technical Overview

Responsibilities include maintaining a Microsoft-based desktop environment, OS installation/configuration/updates, and PowerShell automation to improve efficiency and support end users.

Ideal Candidate

The ideal candidate is an IT support professional with Windows desktop administration and PowerShell automation skills, capable of working independently in a public-sector environment.

Must-Have Skills

None listed

Required Skills

PowerShellMicrosoft WindowsWindows desktopDesktop supportEnd-user supportTicketing systemsChange managementOperating systemsHardware peripheralsVendor liaisonemergency-critical role

Hard Skills

PowerShellMicrosoft WindowsWindows desktopDesktop supportEnd-user supportTicketing systemsChange managementOperating systemsHardware peripherals

Soft Skills

Self-motivatedIndependent workTime managementTask coordinationVendor liaisonCommunicationTraining

Industry & Role

Industry Public Sector

Job Function Provide day-to-day IT application and desktop support to ensure reliable operation of internal systems and hardware

Role Subtype Desktop Support

Tech Domains Windows Server, Active Directory, PowerShell, ITSM / ServiceNow, Ticketing Systems

Keywords for Your Resume

application supportdesktop supportend-user supportPowerShellMicrosoft WindowsWindows desktopticketing systemchange managementoperating systemshardware peripheralsvendor liaisonemergency-critical roleIT supportself-motivatedindependent worktrainingdocumentationticketingperipherals

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