About this role
Application Support Analyst provides Level-2 production support for index data platforms, monitors daily data loads, and supports data migrations and incident response. Partners with operations, infrastructure, and development teams to resolve data queries and implement permanent fixes.
Key Responsibilities
- Provide daily Level-2 production support for Index Data Platforms
- Monitor and validate daily data load jobs; troubleshoot failures
- Support historical data migrations, validation, and reconciliation
- Respond to critical production incidents; implement workarounds and restoration
- Collaborate with business operations to resolve data queries and provide data support
Technical Overview
Relational databases (SQL Server, Oracle, PostgreSQL) with PL/SQL; enterprise apps in .NET and Java; cloud experience (AWS); observability and CI/CD tooling (Datadog, Dynatrace, Grafana, Jenkins, Azure DevOps, GitLab CI); ITSM tooling (ServiceNow, PagerDuty).
Ideal Candidate
The ideal candidate is a mid-level application support analyst with 3-5 years of Level-2 production support experience, strong SQL (SQL Server/Oracle/PostgreSQL), and proficiency with .NET and Java. They show solid incident management and monitoring skills, plus familiarity with cloud platforms (AWS) and observability tools.
Must-Have Skills
Bachelor's degree in Computer ScienceInformation Systemsor Engineeringor equivalent demonstrated work experience in production support environments3-5 years of hands-on experience in Level-2 application and data production support with proven track record of issue resolutionProficiency with database technologies such as Microsoft SQL ServerOraclePostgreSQLor other relational databasesincluding PL/SQL troubleshooting and stored proceduresExperience with enterprise application technologies including Microsoft .NET (C# MVC)JavaRDBMSand modern web frameworksStrong experience with cloud platforms such as AWS services including ECSEC2RDSS3CloudWatchEMRLambdaGlueor equivalent cloud technologiesProficiency with monitoring and observability platforms such as DatadogDynatraceGrafanaor similar monitoring solutions
Nice-to-Have Skills
Experience with DevOps practices and CI/CD pipeline management using tools like JenkinsAzure DevOpsGitLab CIor similar automation platformsFamiliarity with ITSM processes and tools such as ServiceNowPagerDutyor similar incident management platforms for enterprise support workflowsKnowledge in Financial Services with experience in Index/BenchmarksAsset Managementor Portfolio Investment domainsExperience working with large datasets across EquityCommoditiesForexFuturesand Options asset classes in production environments
Tools & Platforms
ServiceNowPagerDutyJenkinsAzure DevOpsGitLab CI
Required Skills
Level-2 production supportdata load monitoringSQL ServerOraclePostgreSQLPL/SQL.NET (C# MVC)JavaRDBMSAWSDatadogDynatraceGrafanaJenkinsAzure DevOpsGitLab CIServiceNowPagerDutyFinancial Servicesindex/benchmarks
Hard Skills
Level-2 production supportSQL ServerOraclePostgreSQLPL/SQLMicrosoft .NET (C# MVC)JavaRDBMSAWSDatadogDynatraceGrafanaJenkinsAzure DevOpsGitLab CIServiceNowPagerDuty
Soft Skills
CommunicationProblem solvingTeam collaborationCustomer serviceTime management
Keywords for Your Resume
application support analystlevel-2 production supportproduction supportindex data platformsdata load monitoringroot cause analysisincident responsedisaster recoverydatadogdynatracegrafanaci/cdjenkinsazure devopsgitlab ciservice nowpagerdutyfinancial servicesindex/benchmarksasset managementportfolio investmentequitiescommoditiesLevel-2 production supportSQL ServerOraclePostgreSQLPL/SQLC# MVCJavaRDBMSAWS
Deal Breakers
Less than 3 years of relevant experience, Lack of hands-on experience with SQL Server/Oracle/PostgreSQL, Lack of familiarity with AWS or observability/incident management tools
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