Position Details

Type Full-Time

Experience mid

Exp. Years 3+ years

Education 2 years Data Analysis, Database Management or Computer related OR Bachelor's degree OR High School Graduate with 7 years experience

Category Cloud & Infrastructure

About this role

This role provides technical and operational support for enterprise applications, focusing on incident resolution, system monitoring, and maintaining high availability of critical financial and GRC systems in a hybrid work setting.

Key Responsibilities

Monitor application performance
Respond to incidents
Troubleshoot issues
Support enterprise applications
Maintain system health

Technical Overview

Supports approximately 35 enterprise applications including GRC and finance systems, monitors system health, triages incidents, and collaborates with engineering teams to ensure system stability.

Ideal Candidate

The ideal candidate is a mid-level application support engineer with 3+ years supporting enterprise applications, including GRC and finance systems, with strong troubleshooting and monitoring skills in a hybrid environment.

Must-Have Skills

Support for enterprise applicationsTroubleshooting skillsMonitoring system healthIncident responseExperience with GRC and finance systems

Nice-to-Have Skills

Knowledge of enterprise application landscapeExperience in financial or banking sectorsOn-call support experience

Tools & Platforms

GRC systemsFinance applicationsMonitoring tools

Required Skills

application supportincident managementtroubleshootingsystem monitoringGRC systemsfinance systemssupport engineerhybridsupport analystIT support

Hard Skills

Application supportIncident managementTroubleshootingSystem monitoringOperational supportGRC systemsFinance systemsApplication performance

Soft Skills

problem-solvingcommunicationteamworktime managementcustomer servicecollaboration

Industry & Role

Industry Financial Services / Capital Markets

Job Function Application support and operational maintenance

Role Subtype Application Support Engineer

Tech Domains GRC Systems, Finance Applications, ITSM / ServiceNow

Keywords for Your Resume

application supportincident managementtroubleshootingsystem monitoringoperational supportGRC systemsfinance systemsenterprise applicationssupport engineerhybridon-call supportsystem healthproblem solvingcustomer serviceIT supportIT helpdesksupport specialistIT operationssupport analystIT support engineer

Deal Breakers

Less than 3 years support experience, No experience with enterprise applications, Lack of troubleshooting skills, No experience with GRC or finance systems, Location outside Tampa without remote options

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