About this role
This role involves providing advanced technical support for healthcare applications, focusing on complex issue resolution, system stability, and healthcare data standards compliance.
Key Responsibilities
- Resolve complex healthcare application issues
- Support multi-platform environments
- Collaborate with engineering and implementation teams
- Perform root cause analysis
- Mentor lower-tier support staff
Technical Overview
Supports multi-platform operating systems, healthcare data standards (HL7, FHIR), and uses tools like Zendesk, Azure DevOps, and network diagnostic utilities to troubleshoot and resolve issues.
Ideal Candidate
The ideal candidate is a senior-level IT support professional with extensive experience in healthcare data standards like HL7 and FHIR, supporting multiple operating systems, and troubleshooting complex technical issues. They possess relevant certifications and excel in collaboration and documentation.
Must-Have Skills
Technical certifications (CompTIA A+AZ-900ITIL 4)Experience with healthcare data standards (HL7FHIR)Support for WindowsmacOSiOSAndroidNetwork diagnostics proficiencyExperience with ticketing and collaboration tools (ZendeskSlackAzure DevOps)
Nice-to-Have Skills
Microsoft Azure Administrator AZ-104CompTIA Network+Cisco CCNACompTIA Security+Apple Certified Support ProfessionalHL7 FHIR proficiencyPower BI Data AnalystAzure Data Fundamentals
Tools & Platforms
ZendeskSlackAzure DevOpsPing PlotterNinja RMMVPNWindows Event ViewermacOS Console
Required Skills
CompTIA A+Microsoft Azure FundamentalsITIL 4 FoundationHL7FHIRSQLAPIWindows Event ViewermacOS ConsoleZendeskSlackAzure DevOpsPing PlotterNinja RMMVPNNetwork diagnosticsCode analysisDatabase troubleshooting
Hard Skills
CompTIA A+Microsoft Azure FundamentalsAZ-900ITIL 4 FoundationMicrosoft Azure AdministratorAZ-104CompTIA Network+Cisco CCNACompTIA Security+Apple Certified Support ProfessionalHL7 FHIRFHIRSQLAPIAPI structuresWindows Event ViewermacOS ConsoleZendeskSlackAzure DevOpsPing PlotterNinja RMMVPNNetwork diagnosticsDatabase queryingCode analysisDatabase troubleshooting
Soft Skills
CommunicationProblem-solvingTechnical troubleshootingCollaborationMentoringDocumentation
Certifications
Required
CompTIA A+Microsoft Azure Fundamentals (AZ-900)ITIL 4 Foundation
Preferred
Microsoft Azure Administrator (AZ-104)CompTIA Network+Cisco CCNACompTIA Security+Apple Certified Support ProfessionalHL7 FHIR
Keywords for Your Resume
Application Support EngineerTier 3 Application SupportHealthcare data standardsHL7FHIRSQLAPIWindows Event ViewermacOS ConsoleZendeskSlackAzure DevOpsCompTIA A+Microsoft Azure FundamentalsITIL 4Azure AdministratorAZ-900AZ-104CompTIA Network+Cisco CCNACompTIA Security+Apple Certified Support ProfessionalPower BIAzure Data Fundamentals
Deal Breakers
Lack of healthcare data standards experience, No support experience with Windows, macOS, or mobile OS, No relevant certifications, Location outside Orlando, FL, Unwillingness to work on-site
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