✦ Luna Orbit — ERP & CRM Systems

Application Support Engineer- Oracle Financial Crimes Platform

at KeyCorp

📍 2 Locations Hybrid 💰 $71K – $125K USD / year Posted April 14, 2026
Salary $71K – $125K USD / year
Type Not Specified
Experience mid
Exp. Years 5+ years
Education Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent experience
Category ERP & CRM Systems

Provide engineering and disciplined production support for the Oracle Financial Crimes Platform (FCP) 8.1.1, ensuring stability, compliance, and controlled evolution. Troubleshoot alert, data ingestion, and batch issues while supporting testing, releases, and cross-functional delivery with AML and risk teams.

  • Provide Oracle FCP 8.1.1 platform support for alerting, ECM, and regulatory workflows
  • Troubleshoot production issues including missing/unexpected alerts, data quality/ingestion, and batch failures
  • Perform detailed root cause analysis and document findings for audits and regulatory expectations
  • Support change management with approved governance and maintain runbooks/technical documentation
  • Participate in regression testing, validation, and post-release verification; support release planning and production readiness

Support Oracle Financial Crimes Platform v8.1.1 including transaction monitoring outputs, alert generation/suppression behavior, Enterprise Case Management (ECM), and downstream regulatory workflows such as CTR-related processing. Own production issue troubleshooting, root cause analysis, and audit-aligned documentation, and participate in regression testing, validation, and release readiness with Agile/Kanban practices.

The ideal candidate has 5+ years supporting Oracle-based, batch-driven enterprise applications in highly regulated environments, specifically including Oracle Financial Crimes Platform v8.1.1 support. They are strong in production support, troubleshooting alert and data ingestion issues, and performing detailed root cause analysis with audit-ready documentation. They collaborate closely with AML Operations and Financial Crimes Risk Management and participate in Agile or Kanban delivery and release readiness.

Oracle Financial Crimes Platform v8.1.1 platform support5+ years of experience supporting or engineering enterprise applications in regulated enviroProduction support and troubleshootingRoot cause analysis
Oracle Financial Crimes Platform (FCP) 8.1.1Enterprise Case Management (ECM)
Oracle Financial Crimes Platform v8.1.1transaction monitoring outputsalert generationalert suppressionEnterprise Case Management (ECM)CTR-related processingbatch cyclesscheduled jobsdata feedsproduction supportroot cause analysischange managementrunbooksregression testingvalidationrelease planningproduction readinessAgileKanban
Oracle Financial Crimes Platform v8.1.1Transaction monitoring outputsAlert generation and suppression behaviorEnterprise Case Management (ECM)CTR-related processingBatch cyclesScheduled jobsData feedsProduction issue troubleshootingRoot cause analysisChange managementTechnical documentationRunbooksRegression testingValidationTest data preparationPost-release verificationRelease planningProduction readinessAgileKanban
Cross-functional collaborationTechnical escalation pointDocumenting findingsPartnership with Risk and Compliance teamsBacklog refinementTechnical design discussions
Industry Banking
Job Function Engineering and production support for Oracle Financial Crimes Platform (FCP) 8.1.1 in a regulated AML environment
Role Subtype Software Engineer
Tech Domains Oracle
Application Support Engineer- Oracle Financial Crimes PlatformOracle Financial Crimes PlatformOracle FCP 8.1.1FCP 8.1.1transaction monitoring outputsalert generationalert suppressionEnterprise Case Management (ECM)ECMCTR-related processingbatch cyclesscheduled jobsdata feedsproduction supportroot cause analysischange managementrunbooksregression testingvalidationrelease planningproduction readinessAgileKanban

Must have 5+ years supporting or engineering enterprise applications in regulated enviro, Must be able to support Oracle Financial Crimes Platform v8.1.1

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