Position Details

Type Full-Time

Experience senior

Exp. Years 4+ years

Education PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience

Category AI & Machine Learning

About this role

Applied Scientist II for Amazon Connect focusing on generative AI, NLP, and agentic AI solutions. You will prototype and deploy ML models using AWS services and collaborate across teams to shape next-generation contact center experiences.

Key Responsibilities

Prototype ML models for contact center AI
Deploy scalable models on AWS
Evaluate agentic AI systems
Collaborate with product and business teams
Publish research or patents when applicable

Technical Overview

Role centers on ML/NLP/LLM development with hands-on experience in PyTorch/TensorFlow, AWS SageMaker, and productionized AI solutions for customer service applications.

Ideal Candidate

The ideal candidate is a senior AI/ML researcher with a PhD or MS plus 4+ years in ML/NLP, strong experience in generative AI and LLM evaluation, and with hands-on prototyping using Python, Java, and C++. They should be comfortable deploying scalable ML models on AWS and collaborating with product and business teams.

Must-Have Skills

PhDor Master's degree and 4+ years of CSCEML or related field experienceExperience building machine learning models or developing algorithms for business applicationExperience in patents or publications at top-tier peer-reviewed conferences or journals

Nice-to-Have Skills

Experience using Unix/LinuxExperience in professional software development

Tools & Platforms

PyTorchTensorFlowAWS SageMaker

Required Skills

Machine learningnatural language processinggenerative AILLMsPyTorchTensorFlowPythonJavaC++Unix/Linuxdistributed computing

Hard Skills

PythonJavaC++LinuxAmazon Web ServicesMachine LearningDeep LearningNLPGenerative AILLMs

Soft Skills

ResearchAnalytical thinkingPrototypingCommunicationCollaboration

Industry & Role

Industry Cloud & Infrastructure

Job Function Research, develop, and deploy generative AI/ML solutions for Amazon Connect

Role Subtype AI Engineer

Tech Domains Python, Java, C++, Amazon Web Services, Linux, Tableau, Power BI, SQL / PostgreSQL

Keywords for Your Resume

Applied Scientist IIAmazon Connectgenerative AILLMNLPmachine learningdeep learningPyTorchTensorFlowAWS SageMakerJavaC++PythonUnix/Linuxdata miningdistributed computingresearchapplied scientist iiamazon connectgenerative aillmnlpaws sageMakerpythonjavacpp

Deal Breakers

Lack of 4+ years ML/AI experience, No experience with ML frameworks or cloud deployment

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Applied Scientist II, Amazon Connect

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