Position Details

Type Full-Time

Experience entry

Exp. Years 0+ years

Education Bachelor’s degree preferred

Category IT Support & Helpdesk

About this role

Apprentice IT Helpdesk Remote Support assists in providing technical support for assigned university unit, handling end-user requests via phone and chat, and documenting and resolving issues while following policies.

Key Responsibilities

Assist team with technical issues
Perform remote troubleshooting and support via phone/chat
Document and resolve end-user requests
Follow Help Desk standards and knowledge articles
Coordinate with other IT departments

Technical Overview

Remote helpdesk environment with Microsoft Office proficiency; hardware/software troubleshooting; basic networking; remote assistance; knowledge base usage.

Ideal Candidate

An entry-level IT apprentice capable of delivering remote helpdesk support with strong customer service and basic technical troubleshooting skills, comfortable with phone and chat support, and able to handle university systems and learning platforms.

Must-Have Skills

Proficiency with Microsoft Office softwareStrong attention to accuracy and detailWillingness to protect the integrity of Liberty’s IT systems and follow necessary security policiesPromptness and reliability to follow scheduled hoursWillingness to provide consistent and exceptional customer service

Nice-to-Have Skills

Bachelor's degree in Computer Science or related field (preferred)

Tools & Platforms

Phone support systemsChat support systemsKnowledge base articlesInternal documentation

Required Skills

Microsoft Officehardware troubleshootingsoftware troubleshootingnetworking basicsremote assistancephone supportchat supportend-user support

Hard Skills

Microsoft OfficeHardware troubleshootingSoftware troubleshootingNetworking basicsRemote assistancePhone supportChat supportEnd-user supportData extraction from university systemsKnowledge base usage

Soft Skills

communicationattention to detailinterpersonal skillscustomer serviceorganizational skillsteamwork

Industry & Role

Industry Education & Training

Job Function Provide remote IT helpdesk support and end-user assistance for university users

Role Subtype Help Desk L1

Tech Domains Microsoft 365, Networking, Data extraction, Knowledge base, Remote assistance

Keywords for Your Resume

apprentice - it helpdesk remote supportapprenticehelpdeskremote supportphone supportchat supportmicrosoft officecustomer servicecommunicationdata extractionlearning systemsuniversity systemsenglish communicationBachelor's degree preferredremote

Deal Breakers

Lack of basic Microsoft Office proficiency, No willingness to support remote users, Inadequate customer service orientation

Apply for this Position →

Get matched to jobs like this

Luna finds roles that fit your skills and career goals — no endless scrolling required.

Create a Free Profile

Apprentice - IT Helpdesk Remote Support

Get matched to jobs like this