Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Amazon is seeking an Area Manager to lead an hourly workforce in delivery operations. The role emphasizes safety, quality, attendance, and performance while ensuring customer delivery promises are met on time and to the right location.

Key Responsibilities

Support, mentor, and motivate hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to meet business objectives
Lift up to 49 pounds and complete physical job tasks during shifts
Work flexible schedules including weekends, nights, and/or holidays

Technical Overview

This is a non-technical operations leadership role focused on managing shift execution, cross-functional planning with key internal support teams, and sustaining operational excellence metrics. The posting references process improvement/lean concepts as preferred experience, but no specific technical systems are named.

Ideal Candidate

The ideal candidate is an Area Manager with 2+ years of employee and performance management experience who can lead hourly teams to deliver safe, high-quality operations. They are able to execute shift leadership in a fast-paced environment, manage safety/quality/productivity/customer delivery promises, and are comfortable with flexible schedules and physical job demands.

Must-Have Skills

employee and performance management experienceBachelor's degree or equivalentor 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

performance metricsprocess improvementlean techniques

Required Skills

employee and performance managementsafety managementquality managementattendance managementperformance managementcustomer delivery promise managementcross-functional planninglift up to 49 poundsstand/walk up to 12 hoursclimb and descend stairsperformance metricsprocess improvementlean techniquesvariable temperatures and weather environment

Hard Skills

employee and performance managementsafety managementquality managementattendance managementperformance managementcustomer delivery promise managementcross-functional planninglifting up to 49 poundscontinuous climb and descend stairsLean processKaizenSix Sigmaperformance metricsprocess improvementlean techniques

Soft Skills

leadershipteam mentoringteam motivationcustomer focusproblem solvingcross-functional collaboration

Industry & Role

Industry Logistics

Job Function Lead an hourly operations team to maintain safety and quality standards and deliver on-time customer packages

Role Subtype Operations Manager

Keywords for Your Resume

Area ManagerAmazon OperationsWW Operations networkOperations workflowFirst mileMiddle mileLast milehourly workforcesafetyqualityattendanceperformancecustomer delivery promisescollaborate with Safetycollaborate with Engineeringcollaborate with Loss Preventioncollaborate with Quality Assurancecollaborate with Human Resourceslift up to 49 poundsstand/walk for up to 12 hours during shiftswork in variable temperatures and weatherclimb and descend stairsemployee and performance managementflexible schedule/shift/work areaLean processKaizenSix Sigmaperformance metricsprocess improvementlean techniqueshourly workforce leadershipflexible schedule/shift

Deal Breakers

2+ years of employee and performance management experience, Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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