Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent

Category Operations & Logistics

About this role

Lead an hourly operations team as an Area Manager to maintain safety, quality, attendance, and performance while meeting customer delivery expectations. Coordinate with cross-functional support teams to execute plans and support delivery workflows across first mile, middle mile, and last mile.

Key Responsibilities

Support, mentor, and motivate your hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans
Maintain customer expectations for right-time, right-location delivery
Lift up to 49 pounds and stand/walk up to 12 hours

Technical Overview

This role is operations-focused rather than software/IT. It involves managing delivery-center workflows and physical job requirements (standing/walking up to 12 hours, lifting up to 49 pounds, and stair navigation) alongside cross-functional operations partners.

Ideal Candidate

The ideal candidate is an Area Manager with 2+ years of employee and performance management experience and a strong safety and quality mindset. They can lead hourly teams on shift while managing delivery promises, productivity, and customer experience in a fast-paced logistics environment.

Must-Have Skills

employee and performance managementwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

performance metricsprocess improvementlean techniques

Tools & Platforms

Not specified

Required Skills

employee and performance management experiencesafetyqualityproductivitycustomer delivery promisessupportmentorand motivate hourly workforcelift up to 49 poundsstand/walk for up to 12 hoursclimb and descend stairsLoss PreventionQuality AssuranceHuman Resourcesflexible schedule/shift/work area

Hard Skills

employee and performance managementsafety managementquality managementproductivity managementcustomer delivery promise managementcollaboration with Safetycollaboration with Engineeringcollaboration with Loss Preventioncollaboration with Quality Assurancecollaboration with Human Resourceslift up to 49 poundspushpullsquatbendand reachstand/walk for up to 12 hoursclimb and descend stairs

Soft Skills

supportmentorand motivate your hourly workforceteam engagementcross-functional collaborationcustomer-focused mindsetplan development and executionmaintaining high safetyqualityattendanceand performance levels

Industry & Role

Industry Logistics

Job Function Manage a delivery operations area by leading hourly employees and ensuring safety, quality, productivity, and on-time customer delivery.

Role Subtype Operations Manager

Keywords for Your Resume

Area Manageremployee and performance management experienceBachelor's degreeflexible schedule/shift/work areaweekendsnightsholidayssafetyqualityproductivitycustomer delivery promisesLoss PreventionQuality AssuranceHuman ResourcesOperationsMiddle mileLast mileFirst milelift up to 49 poundsstand/walk for up to 12 hoursperformance metricsprocess improvementlean techniquesemployee and performance managementflexible schedule

Deal Breakers

2+ years of employee and performance management experience, Bachelor's degree or equivalent OR 2+ years of Amazon (blue badge/FTE) experience, Ability to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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