Position Details

Type Full-Time

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Lead an hourly workforce as an Area Manager to ensure safety, quality, productivity, and reliable customer delivery. Coordinate across key support functions and help drive operational excellence across first mile, middle mile, and last mile workflows.

Key Responsibilities

Support, mentor, and motivate hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources
Maintain operational execution across first mile, middle mile, last mile workflows
Perform physical requirements including lifting up to 49 pounds and long standing/walking shifts

Technical Overview

Non-technical operations leadership role focused on managing warehouse and delivery station execution. Emphasizes safety/quality/productivity management, workforce engagement during shifts, and collaboration with operations support teams; includes optional process improvement exposure to Lean Six Sigma and/or Kaizen.

Ideal Candidate

The ideal candidate is a mid-level Area Manager with at least 2+ years of employee and performance management experience who can lead hourly teams and consistently deliver safety, quality, productivity, and on-time customer outcomes. They are comfortable with the physical demands of warehouse/delivery station work and collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Must-Have Skills

2+ years of employee and performance management experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

Experience with process improvements (Lean Six Sigma and/or Kaizen)Experience using strong customer servicecommunicationand interpersonal skillsBachelor's degree in EngineeringOperationsSupply Chain/Logisticsor a related fieldExperience managing a team of 20+ employeesExperience in an industry role

Required Skills

employee and performance managementsafetyqualityproductivitycustomer delivery promiseshourly workforce leadershipprocess improvementsLean Six SigmaKaizencustomer serviceteam leadership

Hard Skills

employee and performance managementsafety managementquality managementproductivity managementcustomer delivery promise managementshift managementworkforce engagementoperations collaborationloss prevention collaborationhuman resources collaborationlifting up to 49 poundspushpullsquatbendreachstand/walk up to 12 hoursclimb and descend stairsvariable temperatures and weather readinessnoise level tolerance in warehouse/delivery station environmentprocess improvements (Lean Six Sigma and/or Kaizen) (preferred)customer service communication (preferred)managing teams of 20+ employees (preferred)

Soft Skills

leadershipmentoringmotivate hourly workforcecustomer-focused mindsetteam collaborationcommunication and interpersonal skillsplanningcross-functional coordinationmaintaining performance standards

Industry & Role

Industry Logistics

Job Function Manage a delivery/fulfillment operations area by leading hourly teams to achieve safety, quality, and customer delivery performance.

Role Subtype Operations Manager

Keywords for Your Resume

Area Manageremployee and performance managementsafetyqualityproductivitycustomer delivery promisescustomer orders deliveredfirst milemiddle milelast milehourly workforcementormotivatecross-functional teamsSafetyEngineeringLoss PreventionQuality AssuranceHuman Resourceswork flexible scheduleweekendsnightsholidayslift up to 49 poundsstand/walk up to 12 hoursclimb and descend stairsprocess improvementsLean Six SigmaKaizencustomer serviceinterpersonal skillsmanage a team of 20+ employees

Deal Breakers

Must have 2+ years of employee and performance management experience, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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