Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Lead an hourly workforce as an Area Manager in Amazon operations, driving safety, quality, attendance, and performance while meeting customer delivery expectations. Manage operations across fulfillment workflow components and coordinate with multiple support teams to meet business objectives.

Key Responsibilities

Support, mentor, and motivate hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources
Maintain customer expectations for on-time delivery
Work safely in a physically demanding environment

Technical Overview

This role is operations-focused rather than software-focused, centered on managing on-site delivery station workflows (first mile, middle mile, last mile). It involves continuous leadership during shifts and cross-functional coordination with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Ideal Candidate

The ideal candidate is an Area Manager with 2+ years of employee and performance management experience in a fast-paced operations environment. They are customer-focused and can lead hourly teams to maintain safety, quality, attendance, and productivity while meeting delivery promises under flexible shift schedules.

Must-Have Skills

employee and performance managementwork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidaysvalid and active USA state drivers license

Nice-to-Have Skills

performance metricsprocess improvementlean techniques

Tools & Platforms

Not specified

Required Skills

employee and performance managementsafety managementquality managementproductivity managementcustomer delivery promisesattendance managementcross-functional planninglifting up to 49 poundsstand/walk up to 12 hoursclimb and descend stairslean techniquesprocess improvementperformance metrics

Hard Skills

employee and performance managementsafety managementquality managementproductivity managementcustomer delivery promises managementcross-functional planning with Safetycross-functional planning with Engineeringcross-functional planning with Loss Preventioncross-functional planning with Quality Assurancecross-functional planning with Human Resourceslifting up to 49 poundspushpullsquatbendand reachstanding/walking up to 12 hours during shiftsclimb and descend stairsmanage attendance

Soft Skills

lead a teamsupportmentorand motivatecustomer-focusedcollaborationengage hourly workforceproblem solvingcross-functional communicationmaintain highest levels of safetyqualityattendanceand performance

Industry & Role

Industry Logistics

Job Function Manage daily operations and lead an hourly workforce to deliver safe, high-quality, on-time customer fulfillment.

Role Subtype Operations Manager

Keywords for Your Resume

Area Manageremployee and performance managementBachelor's degree or equivalentAmazon (blue badge/FTE) experienceflexible schedulework areaweekendsnightsholidaysvalid and active USA state drivers licensesafetyqualityproductivitycustomer delivery promisesattendanceSafetyEngineeringLoss PreventionQuality AssuranceHuman Resourcesperformance metricsprocess improvementlean techniqueslift up to 49 poundsstand/walk for up to 12 hours during shifts

Deal Breakers

Must have 2+ years of employee and performance management experience, Must hold a valid and active USA state drivers license, Must be able to work a flexible schedule/shift/work area including weekends, nights, and/or holidays

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