Position Details

Type Not Specified

Experience mid

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Lead an hourly workforce in an Amazon operations environment to drive safety, quality, attendance, and performance. Manage delivery commitments so customer orders arrive on time and at the correct locations while coordinating with key support teams.

Key Responsibilities

Support, mentor, and motivate your hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans
Engage continuously with team during shifts
Ensure customer expectations are met for delivery timing and location

Technical Overview

This role is focused on operational workflows across first mile, middle mile, and last mile logistics. It emphasizes metrics-driven execution, cross-functional collaboration, and operational planning to meet business and customer delivery targets.

Ideal Candidate

The ideal candidate is a mid-level operations leader with 2+ years of employee and performance management experience, ideally in logistics or fulfillment environments. They consistently drive safety, quality, attendance, and productivity while meeting customer delivery promise standards across first mile, middle mile, and last mile workflows. They are comfortable working flexible shifts (including nights/weekends/holidays) and can collaborate cross-functionally with Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources.

Must-Have Skills

employee and performance managementmanage safetyqualityproductivityand customer delivery promiseswork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

performance metricsprocess improvementLean processKaizenSix Sigmacustomer servicemanaging a team of 20+ employeesindustry experience in retailF&Bmilitarymanufacturingautomotivebiotechelectronicsenergyinstrumentationmachinerydefense/aerospacemedicalcosmeticsproduction or distribution environments

Tools & Platforms

Not specified

Required Skills

employee and performance managementsafety managementquality managementattendance managementproductivity managementcustomer delivery promisesfirst milemiddle milelast mileloss preventionquality assurancehuman resourceslean processkaizensix sigma

Hard Skills

employee and performance managementsafety managementquality managementattendance managementproductivity managementcustomer delivery promise managementfirst mile logisticsmiddle mile logisticslast mile logisticscross-functional collaborationsafetyEngineeringLoss PreventionQuality AssuranceHuman Resources planninglifting up to 49 poundspushpullsquatbendand reachstanding/walking up to 12 hoursworking in loud/noisy environmentsworking in variable temperatures and weatherclimbing and descending stairsshift engagement

Soft Skills

leadershipmentoringmotivate hourly workforcecustomer-focused mindsetcommunicationinterpersonal skillsinterpersonal effectivenesscollaborationproblem-solvingplanning

Industry & Role

Industry E-commerce

Job Function Manage daily operations by leading an hourly workforce to meet safety, quality, productivity, and customer delivery goals

Role Subtype Operations Manager

Keywords for Your Resume

Area Manager IIArea Manageremployee and performance management experienceBachelor's degree or equivalentAmazon (blue badge/FTE) experienceflexible scheduleshift workweekendsnightsholidayssafetyqualityattendanceproductivitycustomer delivery promisesfirst milemiddle milelast mileLoss PreventionQuality AssuranceHuman ResourcesEngineeringperformance metricsprocess improvementLean processKaizenSix Sigma

Deal Breakers

2+ years of employee and performance management experience, Must meet education requirement (Bachelor's degree or equivalent) or 2+ years of Amazon (blue badge/FTE) experience, Must be able to work a flexible schedule/shift including weekends, nights, and/or holidays, Must be able to lift up to 49 pounds and complete physical duties (stand/walk up to 12 hours, climb/descend stairs)

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