Position Details

Type Full-Time

Experience lead

Exp. Years 2+ years

Education Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

Category Operations & Logistics

About this role

Area Manager II leads a team of hourly workers to meet safety, quality, attendance, and delivery goals within a fast-paced operation. Works with cross-functional teams to implement process improvements and manage flexible scheduling.

Key Responsibilities

Support, mentor, and motivate hourly workforce
Manage safety, quality, productivity, and customer delivery promises
Collaborate with Safety, Engineering, Loss Prevention, QA, HR
Lift up to 49 pounds and stand up to 12 hours
Climb and descend stairs

Technical Overview

Operations leadership with emphasis on lean/process improvement and standard management practices; focus on safety, quality, and delivery in a distribution environment.

Ideal Candidate

The ideal candidate is a senior area manager with 2+ years leading a 20+ person team in a fast-paced fulfillment environment, driving safety, quality, attendance, and delivery performance through lean and Six Sigma practices.

Must-Have Skills

2+ years of employee and performance management experienceBachelor's degree or 2+ years of Amazon (blue badge/FTE) experienceWork a flexible schedule/shift/work areaincluding weekendsnightsand/or holidays

Nice-to-Have Skills

1+ years of performance metricsprocess improvement or lean techniques experienceExperience managing a team of 20+ employeesExperience with process improvements (LeanKaizenand/or Six Sigma)Excellent customer servicecommunicationand interpersonal skillsBachelor's or Master's degree in EngineeringOperationsSupply Chain/Logisticsor related fieldIndustry experience in retailF&Bmilitarymanufacturingetc.

Required Skills

2+ years of employee and performance management; flexible schedule; lean techniques; process improvement; kaizen; six sigma; customer service; communication; safety; quality assurance; scheduling; shift management

Hard Skills

Employee managementPerformance managementLean techniquesProcess improvementSix SigmaKaizenCustomer serviceCommunicationInterpersonal skillsSafetyQuality AssuranceSchedulingShift management

Soft Skills

LeadershipTeam managementCommunicationInterpersonal skillsCustomer serviceProblem solving

Certifications

Preferred

Lean Six SigmaSix SigmaKaizen

Industry & Role

Industry Retail

Job Function Lead and optimize a team of hourly workers to ensure safety, quality, and timely customer delivery

Role Subtype Operations Manager

Keywords for Your Resume

area manager iibondurant iaonsiteleadershipemployee managementperformance managementlean techniquesprocess improvementkaizensix sigmacustomer servicesafetyquality assurancework scheduleshift managementamazon blue badgeflexible scheduleinventory controlschedulingteam managementArea Manager II

Deal Breakers

Must work weekends/nights/holidays, 2+ years of employee and performance management experience, Bachelor's degree or 2+ years Amazon experience

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